Customer Service Coordinator


Company:	Acorn Stairlifts UK
Salary:	from £13 an hour
Hours:	Full-time
Location:	Millennium Buisiness Park, BD20 6RB
Working pattern:	On-site
Job type:	Permanent
Posting date:	10 Sept 2026
Closing date:	10 Oct 2026

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Summary

We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).

Working Hours: Monday - Friday, 40 hours a week

Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)

Why join Acorn?

Comprehensive induction and training

Investors in People accredited employer

Healthcare and pension schemes

Free on-site parking & great transport links to Leeds, Bradford & Skipton

Subsidised on-site canteen

Cycle to work scheme

Gym membership discounts

Company events

Monthly reward scheme – Acorn Achievers

Refer-a-friend bonus – earn up to £100!

Key responsibilities include:

Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service

Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system

Ensuring all breakdown calls are attended to within a 24hr period

Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

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