Application Support Engineer - Atlassian Administrator


Company:	Government Recruitment Service
Salary:	£37,666 to £44,347 a year
Hours:	Full-time
Location:	London
Job type:	Permanent
Posting date:	10 Sept 2026
Closing date:	23 Sept 2026

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Summary

The Department for Business, Innovation, Science and Trade (BIST) helps businesses invest, innovate, export and grow across the UK. The Digital, Data and Technology (DDaT) directorate helps to deliver this by designing, building and running the services, platforms and technology that businesses and colleagues rely on every day.

Our teams work on a wide range of services and technologies, including:

digital services that help businesses access government support, guidance and opportunities
data and AI products that support decision making and enable innovation
internal tools and services that help colleagues work more effectively
secure technology and platforms that support critical government services
cyber security services that protect systems, data and users

By joining DDaT, you'll work on services used by businesses, colleagues and citizens across the UK. You'll be part of multidisciplinary teams focused on improving services, solving complex problems and delivering better outcomes for users.

We are committed to creating an inclusive and supportive workplace. In recognition of this, we were named Best Public Sector Employer at the Women in Tech Employer Awards 2025!

We are looking for a dynamic Application Support Engineer. The service desk will support various applications such as the Atlassian Suite, Zendesk, Service Now, Google Workspace, and other productivity applications in use across the department. In this role, you’ll not only contribute to the design of the support process of these vital applications, but also ensure their stability, robustness, and resilience to help us keep our digital services running smoothly and efficiently.

About you

As an Application Support Engineer, you will work in a dynamic, agile environment, reporting to the Application Support Manager, and working alongside other application engineers and other roles in DDaT, such as Delivery Managers, Business Analysts, DevOps engineers, Architects and Testers. You will be responsible for managing the 1st and 2nd line technical support for various SaaS Applications across the department.

You’ll look for opportunities to improve process efficiency, identify new available features, make use of automations where possible and work with various teams when onboarding new applications. You’ll also be actively participating in improving the capability of the Application Support team, as well as presenting at Show and Tells to share new features to the team and stakeholders.

It would be beneficial to have experience supporting Microsoft 365, AWS Workspaces and have completed ITIL Foundation certification when starting the role but not essential.

Main responsibilities

You will:

Manage incidents, service requests, and user queries through the Application Support Service Desk, ensuring delivery within agreed SLAs
Investigate, troubleshoot, and resolve application issues, escalating complex incidents to appropriate teams and suppliers where required
Liaise with SaaS vendors and third-party suppliers to manage outages, escalations, and ongoing service performance
Monitor application availability, performance, and user experience, identifying and addressing potential issues proactively
Support user onboarding, access management, and permissions administration to ensure secure and efficient system access
Contribute to software releases, testing, validation, change requests, and solution implementation, using automation where possible
Collaborate with stakeholders to identify and develop new solutions that meet evolving business requirements
Create and maintain knowledge articles, support documentation, and user guides, while delivering user training and implementing preventative measures to reduce recurring support issues

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