Senior Booking Clerk


Company:	NHS Jobs
Salary:	£24,937 to £26,598 a year
Hours:	Full-time
Location:	Liverpool, L14 3PE
Job type:	Permanent
Posting date:	9 Sept 2026
Closing date:	16 Sept 2026

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Summary

JOB SUMMARY To provide an effective and efficient Thoracic booking service To be the first point of contact for patient calls PRINCIPAL ACCOUNTABILITIES Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust. Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules. Managing patient enquiries and directing calls to the appropriate team members. Supporting the management and maintenance of clinic templates as a key operational function. ORGANISATIONAL Patient Experience Delivering a timely and efficient outpatient appointment service, meeting established Thoracic KPIs. Communicating inpatient appointment details promptly in line with agreed KPIs. Handling patient enquiries professionally and efficiently. Upholding patient confidentiality at all times. Team Working Collaborating with the Thoracic Team to ensure referrals are processed promptly, professionally, and in line with agreed KPIs. Coordinating cover during periods of leave or sickness. Supporting colleagues to deliver an efficient and effective administrative service to both patients and Thoracic Surgeons. Communication Interacting with patients and their relatives by telephone, responding to queries in a caring, sensitive, and reassuring manner, using initiative to resolve issues and escalating when necessary. Providing relevant information to the management team and proactively escalating any concerns as appropriate. Communicating effectively with GPs and other external agencies. Sharing information with staff in other departments as required. Escalating issues to management when appropriate. Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Providing comments on, implement and adhere to administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Using Outpatient Waiting List functionality on PAS and the Thoracic Waiting List spreadsheet. QUALITY Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band

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