Hotel Receptionist


Company:	Brend Hotels
Salary:	£96.75 daily
Hours:	Full-time
Location:	EX31 1LE
Working pattern:	On-site
Job type:	Permanent
Posting date:	9 Sept 2026
Closing date:	9 Oct 2026

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Summary

Receptionist

Location: Barnstaple, North Devon. EX31 1LE

Salary: £96.75 per day (7.5 hour shifts)

Hotel: The Barnstaple Hotel

Deadline to apply: 10th October 2026

Hours per week: 37.5

Why Join Us?

● Competitive rates of pay

● Paid Holiday

● Share of staff tips that are given out monthly

● Training & progression opportunities

● 10% discount at any Brend Collection establishment

● Discounted hotel stays at any Brend Collection establishment

● Access to Hospitality Rewards, which include 100’s of discounts, from Boots to Asda.

● Access to Hospitality Action Employee assistance Program which includes support around mental health, financial difficulties, addiction & more.

What will I be doing?

As a Receptionist at The Barnstaple Hotel, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

● Record and control hotel bookings with accuracy and effectiveness

● Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails

● Completing day to day office administrative tasks including hotel banking

● Friendly and professional customer service when dealing with customers as well as exceptional customer service skills

● Ensure workstation and office is tidy and equipment is in working order

● Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.

● Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as Receptionist at The Barnstaple Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

● Positive attitude and willingness to learn

● Good communication skills

● Commitment to delivering high levels of customer service

● A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.

● Flexibility to respond to a range of different work situations

● Ability to work on your own or in a team

Although previous experience would be beneficial, it is not essential as full training will be provided.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

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