Payroll, Pensions, Expenses and Benefits Officer


Company:	CNWL NHS Foundation Trust
Salary:	£33,262 - £36,027 Per Annum incl. HCAS
Hours:	Full-time
Location:	Kilburn, NW6 5FA
Job type:	Contract
Posting date:	9 Sept 2026
Closing date:	9 Oct 2026

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Summary

A Vacancy at Central and North West London NHS Foundation Trust.

12-month maternity cover

Fixed-term contract or secondment opportunity

An exciting opportunity has arisen for an experienced and motivatedPayroll, Pensions, Expenses, Benefits and Reward Officerto join our busy and forward-thinking service for 12 months to provide maternity cover.

We are seeking someone with a strong understanding of payroll administration who can quickly become effective within the role and contribute during an exciting period of service transformation and continuous improvement.

Working as part of the Payroll, Pensions, Expenses, Benefits and Reward Services team, you will help deliver an accurate, timely, responsive and customer-focused service. You will work collaboratively with colleagues across theTransactional Hub, including Recruitment, Employee Services, Temporary Staffing, eRostering, Workforce Information and Statutory and Mandatory Training, as well as managers, Finance and other key stakeholders.

The postholder will:

• Process payroll changes accurately and within agreed deadlines.

• Review payroll information and identify errors, discrepancies and potential overpayments.

• Respond professionally and promptly to payroll, pension, expense, benefit and reward queries.

• Support the administration of the NHS Pension Scheme and other workplace pension arrangements.

• Process and validate employee expense claims in accordance with organisational and HMRC requirements.

• Support the administration of employee benefits and salary sacrifice arrangements.

• Maintain accurate employee records and a clear audit trail.

• Use ESR and other payroll, expenses and case-management systems effectively.

• Work collaboratively with all services within the Transactional Hub to ensure that workforce information is processed accurately and on time.

• Build effective working relationships with managers, People Services, Finance and other internal and external stakeholders.

• Handle confidential and sensitive information in accordance with data-protection requirements.

• Contribute to service improvements, system developments and the modernisation of payroll processes.

• Support the identification, recovery and prevention of salary overpayments.

• Ensure that work complies with payroll legislation, NHS terms and conditions, organisational policies and established procedures.

There's a place for you at CNWL, we are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.

Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK

Process payroll transactions accurately and within agreed payroll deadlines. Process and validate new starter, contractual changes, transfers and leaver transactions within ESR.

· Review and validate employee data including pay band, salary, contractual hours, cost centres and employment details.

· Process overtime, enhancements, allowances, deductions, salary amendments, retrospective adjustments and contractual changes.

· Undertake payroll validation and quality assurance checks.

· Validate payroll processing runs and investigate discrepancies.

· Investigate and resolve payroll discrepancies, underpayments and overpayments.

· Reconcile payroll transactions and payroll reports.

· Ensure employees are paid accurately and on time.

· Support monthly, supplementary and year-end payroll activities.

· Process Occupational Sick Pay in accordance with NHS Terms and Conditions of Service.

· Process Statutory Sick Pay (SSP), Statutory Maternity Pay (SMP), Statutory Paternity Pay (SPP) and Statutory Adoption Pay (SAP).

· Produce payroll reports and management information as required.

· Process NHS Pension Scheme opt-out requests for new starters.

· Validate pension opt-out documentation and update ESR records accordingly.

· Ensure payroll deductions are amended accurately following opt-out requests.

· Maintain accurate records and audit trails relating to pension opt-out activity.

· Respond to administrative enquiries relating to pension opt-out processing.

· Signpost employees to NHS Pensions where specialist pension advice isrequired.

· Process travel, mileage, subsistence, relocation and other authorised expense claims.

· Process employee expense claims using Giltbyte Easy Expenses.

· Validate and process expense claims ensuring appropriate approvals and supporting documentation are provided.

· Investigate and resolve employee and manager queries relating to expenses.

· Liaise with Finance colleagues regarding discrepancies and payment issues.

· Support reconciliations between Giltbyte Easy Expenses, ESR and payroll processes.

· Ensure compliance with HMRC requirements relating to expenses and reimbursements.

· Administer payroll-related employee benefits and salary sacrifice schemes.

· Process benefit-related payroll deductions and amendments.

· Maintain accurate records relating to employee benefits and reward programmes.

· Support communication and promotion of Trust benefits and reward initiatives, including Perkbox.

· Respond to employee and manager enquiries relating to benefits and reward schemes.

· Liaise with benefit providers and internal stakeholders to resolve administrative queries.

· Support enrolment, amendment and leaver processes relating to employee benefits and reward programmes.

· Manage payroll, pension, expenses and benefits cases received through the Employee Service Centre (ESC) Portal and other approved channels.

· Review, prioritise and process cases within agreed service standards.

· Maintain ownership of cases through to resolution.

· Provide timely, professional and accurate updates to employees and managers.

· Ensure actions and outcomes are recorded accurately within the ESC Portal.

· Escalate complex or high-risk cases where appropriate.

· Monitor caseloads and identify opportunities for service improvement.

This advert closes on Sunday 20 Sep 2026

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