Interaction Designer


Company:	NHS Jobs
Salary:	£41,983 to £52,113 a year
Hours:	Full-time
Location:	London, Leeds, Liverpool, Birmingham, E14 4PU
Job type:	Contract
Posting date:	9 Sept 2026
Closing date:	27 Sept 2026

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Summary

As an interaction designer youll: Deliver effective designs - supporting service transformation by using user-centred design methods, best practice and appropriate tooling to explore problems and opportunities within large, complex organisations Working with stakeholders and customers to understand existing services and identify key opportunities to improve the service end-to-end Experience of work with other professions and stakeholders to discover and analyse insights to identify common themes, pain points and user needs Identify solutions to complex problems within services, and support these by developing design concepts, balancing user needs with business, operational and technical requirements Prototype complex ideas at an appropriate fidelity and iterate them Advocate for the value of a user-centred, inclusive, and evidence-based approach to interaction design and delivery to embed effective and user-centred design practice Experience of planning design activities, working directly with other professions to ensure effective and timely delivery Improve design practice by using a range of design techniques and encouraging others to also think of alternative ways to conduct design work, developing the practical experience of non-specialists Actively participate in the UCD community of practice, fostering a culture of continuous professional development, working openly and collaboratively to contribute to building the service design capability Essential role criteria: Experience in interaction design and applying user-centred design methods and practices in complex organisations To be able to manage relationships with a variety of internal and external stakeholders to improve services and gain support for standards, design solutions, roadmaps, and ways of working Experience in the use of various prototyping tools and methods to deliver interactive prototypes, demonstrating ability to create designs that are accessible without compromising delivery timelines To be able to communicate with developer colleagues, leveraging knowledge of front-end languages to ensure designs are developed to standard and remain accessible To be able to apply iterative design principles and agile methodologies to your work To be able to demonstrate the importance of designing inclusive, equitable, accessible and sustainable services To be able to plan design activities, working directly with other professions to ensure effective and timely delivery To be able to identify new design patterns and components based on evidence Desirable role criteria: You may also have experience of: Coding using HTML/CSS The GOV.UK Prototype Kit and associated hosting technologies Government service assessment Selection ProcessDetails(SuccessProfiles) This vacancy is usingSuccessProfiles and will assess your Experience and Technical skills. The User Centred Design Team will be running two webinars: 13th of August at 15:00 Hrs. 20th of August at 15.00 Hrs. The purpose of the webinar is to enable you to hear more about this role and speak to some of the team. This is a great opportunity to learn more about our culture, what we do at UKHSA and provide general advice on the application process. If you would like to attend one of the webinars, pleases contactucdteam@ukhsa.gov.ukwho will email you a Teams invite for the webinar date of your choice. Stage 1: Application & Sift SuccessProfiles - GOV.UK You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 750 word supporting statement This should outline how you consider your skills, experienceand knowledgeprovide evidence of your suitability for the role, with reference to the essential criteria. You will receive a joint score for your application form and statement. (Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV). HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than750words. Please do not exceed750words. Longlisting: In the event ofa large number ofapplicationswewilllonglistinto 3 piles of: Meets allessentialcriteria Meets someessentialcriteria Meets no essential criteria If used, the pile Meets all essential criteria willproceedto shortlisting. Shortlisting: In the event of a large number of applications we will conduct an initial sift, on the lead criteria of: Experience in the use of various prototyping tools and methods to deliver interactive prototypes, demonstrating ability to create designs that are accessible without compromising delivery timelines Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates. If you are successful at this stage, you will progress to interview & assessment. Feedback will not be provided at this stage. Stage 2: Interview Success Profiles - GOV.UK You will be invited to a single remote interview to assess your technical skills and will also incorporate a 15 minute presentation on your understanding of user-centred design and interaction design. The technical skills to be assessed for this role are Design communication Designing for everyone Evidence based design Iterative design You can find out more about the Technical Skills framework method by visiting this link Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Interviews dates to be confirmed. Additional Information Location This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). Salary Information If you are successful at interview and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Please be aware that the salary is based on the office location. Senior Executive Officer (SEO) £41,983- £48,128 (National) £44,148- £50,121 (Outer London) £46,310- £52,113 (Inner London)

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