Anti Social Behaviour Officer


Company:	Ipswich Borough Council
Salary:	£34,237 to £36,581 a year
Hours:	Full-time
Location:	Ipswich, IP1 2DE
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	9 Sept 2026
Closing date:	29 Sept 2026

Apply for this job

Summary

Ipswich Borough Council is committed to creating safe, thriving communities and improving the quality of life for our residents. Our organisation is constantly growing and developing our services to meet the needs of Ipswich and the people who live here.

To support our commitment to tackling and reducing the impact of Anti-Social Behaviour (ASB), Community Support is seeking to recruit a dedicated and motivated Housing ASB Officer to join our ASB Team. This is a rewarding opportunity to make a meaningful difference within our communities by investigating and resolving ASB, supporting victims and working collaboratively with tenants, residents and partner agencies to deliver effective and sustainable solutions.

This role will manage a challenging and complex caseload involving Council tenancies, delivering a high quality, proactive and effective ASB management service, responsible for taking prompt and proportionate action to investigate reports of ASB, assess risk and vulnerability, gather evidence and implement appropriate interventions to resolve cases successfully.

Working closely with tenants, internal departments and external partner agencies, including Police and support services, you will build and maintain strong professional relationships to achieve positive outcomes, safeguard vulnerable individuals and improve the quality of life for our communities. The role requires excellent communication, problem-solving and case management skills, alongside the ability to utilise a range of informal and formal enforcement tools where necessary.

Responsibilities

You will be responsible for:

Investigating reports of high-harm ASB and tenancy breaches.

Assessing risk and vulnerability, ensuring victims and perpetrators receive appropriate support.

Developing and implementing action plans to resolve cases effectively.

Gathering evidence, conducting interviews and maintaining accurate case records.

Preparing, and serving, legal documentation and supporting legal proceedings including attendance at Court, where required.

Working closely with Police, support agencies and community partners.

Attending and facilitating multi-agency meetings and representing the Council where required.

Ensuring compliance with relevant legislation, policies and procedures.

Contributing to the delivery of a high-quality housing and community service.

About You

We are looking for an enthusiastic and proactive individual who:

Has the knowledge and experience of tackling high level anti-social behaviour, housing management or community safety cases.

Has a good understanding of legislation and the use of the formal, and informal, tools and powers under the Anti-social Behaviour, Crime and Policing Act 2014

Has excellent communication skills working confidently with tenants, partners and stakeholders.

Demonstrates excellent investigative, problem-solving and decision-making skills.

Is resilient and able to manage challenging situations professionally.

Has proven experience of building strong working relationships with customers, colleagues and external partners

Can maintain accurate records and produce high-quality reports and witness statements.

Is educated to ‘A’ level standard or equivalent and has 3 years’ experience working in a Tenancy Management or ASB role in social housing.

Holds a full driving licence.

Hours of work are 37 per week, Monday to Friday.

DBS clearance is required for this role.

This is a hybrid working role (with a minimum of 2 days per week working in the office).

Why work for us?

As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.

For more information or any questions

Please contact Sally Tynan sally.tynan@ipswich.gov.uk or 01473 432703.

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

The interview process will be carried out in person and are proposed to take place on week commencing 19th October 2026 at Grafton House, Ipswich.

Closing Date Midnight on 29th September 2026

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add, with the exception of supporting accessibility or learning needs. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Interviews are proposed to take place on week commencing 19th October 2026 at Grafton House, Ipswich.

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.