Hotel Receptionist


Company:	Dakota Hospitality Limited (Dakota Hotels)
Salary:	£12 to £12 an hour
Hours:	Full-time
Location:	Motherwell, ML1 4WQ
Job type:	Permanent
Posting date:	8 Sept 2026
Closing date:	8 Oct 2026

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Summary

Job Ref: DAK1348

Branch: Dakota Eurocentral

Location: Dakota Eurocentral, Motherwell

Salary/Benefits: The gross annual salary is £20,000

Contract type: Permanent

Hours: Full Time

Shift pattern: Usually shifts will be 6:45 to 14:45 or 14:45 to 22:45, working any 5 days out of 7

Hours per week: The role carries a permanent contract of a minimum of 30 - 37.5 hours per week

Posted date: 03/09/2026

Closing date: 03/10/2026

We are seeking a genuine people person with strong administration skills for the role of Receptionist.

PRIMARY ROLE RESPONSIBILITIES

To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.

Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.

To have a comprehensive knowledge of the Front Office computer systems.

Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.

Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.

A strong administrator with the ability to prioritise and work at pace.

Experience working in 4* and 5* hotels are strongly preferred

Great communicator and a genuine people person

Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times

Fully computer literate. A knowledge of a property management system is desirable however full training will be given

An enthusiastic individual who will promote our culture of positivity.

Be task oriented with a great pride for the work they do and attention to detail.

Flexible with shift patterns and available around the needs of our business.

Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

Special discounts on stays and dining at any Dakota

Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor

Additional holiday day on the first anniversary of your employment

Meals on duty and uniforming

WELLBEING

Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers

Support from our inhouse Mental Health Champions

Family-friendly flexible working options

Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

Accredited, certified compliance training given on employment

Access to a suite of external, certified resources via our Learning Management System

Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan

Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

APPLY

Please send us your up to date CV.

ABOUT DAKOTA EUROCENTRAL

Our locaion, Parkland Ave, Motherwell ML1 4WQ, is just off the M8 motorway in Maxim Bussiness Park at the Eurocentral Junction, we are a 92- bedroom boutique hotel with boasts a destination Bar & Grill restraunt as well as a newly built wedding events space. Our location is easily accessible by car and we offer complimentary parking for both team and guests. Additionally there are frequent buses usign the CityLink 900 route, only 20 minutes from Buchanan St Bus Station directly to our hotel.

ABOUT DAKOTA HOTELS 

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle. With our newest hotel opening at Manchester Airport with more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last three years running.

As winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by 

The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. 

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