Customer Case Investigator
| Company: | The Best Connection Group Limited |
|---|---|
| Salary: | £13 to £13.33 an hour |
| Hours: | Full-time |
| Location: | Normanton, WF6 1TD |
| Job type: | Temporary |
| Posting date: | 8 Sept 2026 |
| Closing date: | 8 Oct 2026 |
Summary
Customer Case Investigator
Normanton | Immediate Starts Available
The Best Connection are recruiting on behalf of a prestigious manufacturing client based in Normanton for
Customer Case Investigators to join their busy customer service team on a
temporary contract running until Christmas.
This is an excellent opportunity for experienced customer service professionals with strong problem-solving and investigative skills who enjoy resolving complex customer issues and delivering outstanding service.
Pay & Benefits
- Monday to Friday working pattern
£13.00 per hour for the first 12 weeks
Increases to £13.33 per hour after 12 weeks
37.5 hours per week
Weekly pay through The Best Connection
Immediate starts available
Working Hours
Alternating weekly shifts:
- Week 1: 9:00am - 5:00pm
- Week 2: 8:00am - 4:00pm
The Role
As a Customer Case Investigator, you will take ownership of customer queries from initial contact through to resolution. You will investigate customer concerns, identify root causes, liaise with internal departments, and ensure effective solutions are delivered in a timely manner.
This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple cases while maintaining exceptional customer service standards.
Key Responsibilities
- Handle customer enquiries through various communication channels.
- Investigate complex customer cases and provide effective resolutions.
- Work towards departmental targets and service level agreements (SLAs).
- Deliver a high standard of customer service and customer satisfaction.
- Proactively identify potential issues and escalate where necessary.
- Liaise with internal departments to resolve customer concerns.
- Identify process improvements that enhance the customer experience.
- Support team objectives and contribute towards first-contact resolution targets.
What We're Looking For
- Previous experience in a customer service or case management role.
- Strong investigative and problem-solving skills.
- Experience handling complex customer queries and complaints.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- A proactive and collaborative approach to teamwork.
- Experience using databases, CRM systems or customer management software is advantageous.
- Strong organisational skills with good attention to detail.
If you're looking for an immediate start and enjoy solving customer issues while delivering excellent service, we'd love to hear from you.
Apply today with The Best Connection.
The Best Connection is acting as an Employment Business in relation to this vacancy.
Related jobs
Installations Co-ordinator
£13.33 to £13.94 per hour
The Best Connection Group Limited
Normanton, West Yorkshire
TemporaryFull timeBilling & Collections Specialist
£15.68 to £15.68 per hour
Rullion
Leeds, West Yorkshire
HybridTemporaryFull time