21984 - Change Manager - Legal Aid Agency (National)


Company:	Ministry of Justice
Salary:	£42,914 to £53,081 a year
Hours:	Full-time
Location:	National, NP10 8FZ
Working pattern:	Hybrid - 3 days remote
Job type:	Contract
Posting date:	8 Sept 2026
Closing date:	23 Sept 2026

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Summary

Job Title & Grade: Change Manager, SEO

Contract Type: Detached Duty / Loan – 24 months

Salary range (depending on location):

National - £42,914 - £46,182

London - £49,325 - £53,081

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: National (any LAA office)

Please note that whilst this role is open to all Civil Servants, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.

Important information for candidates choosing the Liverpool office

If you are successful and choose to be based in our Liverpool office, you will be required to complete Counter Terrorist Check (CTC) clearance in addition to our standard pre-employment checks.

To obtain CTC clearance, you must meet the current National Security Vetting residency requirements. Under Central Government policy, applicants must normally have been resident in the UK for the last 3 years to be eligible for this level of clearance.

Please consider this requirement carefully when applying if Liverpool is your preferred location.

Minimum Working Pattern:

If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Transformation

Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid. We want to improve the experience for the people who apply for legal aid, the providers who deliver the services and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.

Transformation Team

This team is leading the transformation of our organisation through innovation, collaboration and inclusion. Originally established in May 2020, the Transformation Team has grown rapidly over the last five years. We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do. We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government.

The transformation portfolio spans multiple services, systems and functions, with significant impacts on:

Job Summary

Change Managers

The Change Manager is accountable for leading the people side of change to ensure that organisational initiatives deliver their intended outcomes and benefits. Applying a structured, evidence based change management approach, the role focuses on how individuals experience, adopt and sustain change. Success is measured not by delivery milestones alone, but by adoption, usage and proficiency of new ways of working. Working alongside project, product and operational colleagues, the Change Manager ensures that change is prepared for early, actively managed throughout delivery, and reinforced after implementation so that change sticks.

The focus of any role in the Transformation Portfolio team is dynamic, reflecting our role in responding to evolving operational and policy implementation priorities.

The focus for the Change Manager role is to be:

• The owner of the people change management strategy for assigned initiatives

• The specialist responsible for enabling adoption and managing resistance

• An enabler of leaders and managers to fulfil their change roles

The role will work alongside others to establish lasting change. This role is different to those of a communications-only role, a training co-ordinator or a delivery support function, although aspects of these activities may be picked up by the Change Manager.

In particular, the role is distinct to that of a Project Manager which has a focus on owning and co-ordinating the technical and service readiness for go-live.

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