Customer Service Advisor


Company:	Movianto
Salary:	Not specified
Hours:	Full-time
Location:	Belfast, MK43 9SS
Job type:	Permanent
Posting date:	8 Sept 2026
Closing date:	8 Oct 2026

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Summary

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? Movianto

Belfast is hiring!

You will be working Monday to Friday (39 hours per week). We provide an attractive remuneration package.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave (including bank holidays)

Holiday Purchase scheme

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP, physiotherapy and counselling through our EAP service

Cycle to Work scheme

Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto:

Handling customer and client queries via telephone and email

Investigating and resolving queries such as

Confirming orders

Delivery ETAs and late deliveries

Order cancellations, amendments, and backordersCollections and delivery discrepancies

Liaising with Transport and Suppliers to identify preventative and corrective actions

Recording and processing collections, ensuring seamless communication with clients

Logging and managing client/customer incidents in line with procedures

Maintaining accurate records and working towards key performance targets

Participating in process improvement projects and internal/external calls

Ensuring all company quality procedures are followed at all times

Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto:

Previous customer service experience

Strong verbal and written communication skills

Professional and courteous telephone manner

Competent in Microsoft Office and general computer skills

Ability to work under pressure and meet deadlines

A team player with excellent organisational skills

Strong attention to detail with accurate data entry skills

Passionate about delivering excellent customer service

If you're ready to take your customer service career to the next level while making a real difference in healthcare, we'd love to hear from you.For more information or to apply, contact us at recruitment.uk @ movianto.com.

Delivering healthcare across the nation - Movianto UK

Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen Group.

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