Retail Sales Supervisor


Company:	East Anglia's Children's Hospices
Salary:	from £12.71 an hour
Hours:	Part-time
Location:	Poringland, NR14 7RQ
Working pattern:	On-site
Job type:	Permanent
Posting date:	8 Sept 2026
Closing date:	22 Sept 2026

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Summary

Working Pattern:

• Part-time 21 hours per week

• Working 3 days over a 6 day week including every Saturday

* Mandatory weekend working on a rotational basis *

Permanent

£12.71 per hour

Comprehensive range of benefits:

• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays

• Additional holiday purchase scheme

• Employee health cash plan & wellbeing support schemes

• AVIVA pension package – up to 7% Employer Contribution including Life Assurance

• Free Eye Tests & Cycle to work scheme

East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our Poringland Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

As a Retail Sales Supervisor, you’ll play a key role in supporting the Shop Manager, acting as Duty Manager in their absence. You’ll also help lead and inspire our amazing volunteer team, ensuring they feel valued and empowered.

Located near to the Nook our shop benefits from a loyal customer base and strong community support. It is one of our highly donated shops, and the team ensure customers are tempted by a wide range of stylish, quality pre-loved and new goods. This varied environment makes every day different and provides an exciting opportunity for someone who enjoys retail, customer service, and teamwork.

What you’ll do:

• Support the Shop Manager in achieving ambitious sales targets.

• Maintain high standards of display, presentation, and cleanliness.

• Promote Gift Aid and help grow our eCommerce presence.

• Act as Duty Manager when required, ensuring smooth day-to-day operations.

• Recruit, train, and support volunteers in a positive and inclusive environment.

• Build strong relationships with customers and the local community.

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