Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Chiswick, W4 1RX |
| Job type: | Permanent |
| Posting date: | 8 Sept 2026 |
| Closing date: | 3 Oct 2026 |
Summary
Job Summary We are looking to recruit a part time Receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne. GP receptionists receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, adapt to the daily needs of the practice, and support annual leave cover and absences when required. Main Duties of the Job Managing a high volume of phone calls from patients and healthcare professionals Greeting, checking in and booking appointments for patients at the front desk Dealing with day-to-day administration tasks, including processing referrals, online patient requests and other documents Dealing with repeat prescription requests Responding efficiently and with respect and empathy to patient enquiries in person, by telephone and online Advising patients of relevant charges for non-NHS services, accepting payment and issuing receipts Remaining patient and calm in often stressful situations Scanning, filing and photocopying documents Providing clerical support to GPs and the wider healthcare team Understanding and disseminating wider NHS policies to patients when requested Undertaking any other additional duties appropriate to the post as requested by the management team Supporting the practice team with patient wellbeing events, such as patient coffee mornings Job Responsibilities The successful candidate needs to be flexible within the role and able to adapt to the daily needs of the practice, including covering annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Work closely with other reception staff to ensure the smooth running of reception and efficient delivery of services to patients.