Family Support Worker - 30 hours
| Company: | Prison Advice and Care Trust |
|---|---|
| Salary: | £28,860 FTE, £23,088 per annum actual earnings |
| Hours: | Part-time |
| Location: | London, SE28 0EB |
| Job type: | Permanent |
| Posting date: | 8 Sept 2026 |
| Closing date: | 8 Oct 2026 |
Summary
Role overview
We are looking to recruit a Family Support Worker based at HMP Belmarsh. You will work as one of the Pact Family team, and you
will be based between the Visitor Centre and Visits Hall, providing support, advice and guidance to families who are visiting
prisoners, supporting the Cafe Service which is a Social Enterprise and the organising the play activities for children. This will
ideally suit individuals willing to work in a multi-disciplinary approach across all areas.
You will take personal responsibility for excellence, ensuring there is a focus on customer service, with staff and volunteers and
prisoners treating all customers with respect and by providing a welcoming and friendly service that feels joined up to the rest
of the Pact family services.
About you:
To be successful in this role you will have demonstrable experience and understanding of customer service. You will also have
excellent organisational skills and the ability to manage a demanding work load. You will have a good understanding of
safeguarding, confidentiality and data protection. You will have knowledge and experience of good practice in promoting diversity
and making services accessible to all. You will have good communication skills, both written and verbal, with the ability to
communicate effectively to a range of people including prisoners and their families, prison staff, other agencies and colleagues.
What Pact Offer:
Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme,
life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training
events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported
by a friendly and enthusiastic team.
How to apply:
If you feel you meet the requirements of this post please complete an application form by clicking the `apply now` button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting CTC Level Clearance and an enhanced Disclosure and Barring Service
check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to
work in a prison.
Related jobs
Family Support Team Manager (Scale 2)
FTE: £32,452.50 including market supplement (Actual: £19,471.50 earnings per annum)
Prison Advice and Care Trust
London
PermanentPart timeFamily Support Team Manager (Scale 2)
FTE: £32,452.50 including market supplement (Actual: £19,471.50 earnings per annum)
Prison Advice and Care Trust
London
PermanentPart timeFamily Support Team Manager (Scale 2)
FTE: £32,452.50
Prison Advice and Care Trust
London
PermanentFull time