Admin Officer


Company:	Brook Street
Salary:	£12.86 to £12.86 an hour
Hours:	Full-time
Location:	Birmingham, B1 2AX
Job type:	Temporary
Posting date:	7 Sept 2026
Closing date:	14 Sept 2026

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Summary

Customer Services & Data Operations Officer - Admin Officer

Location: Birmingham

Fully Office based

Basic DBS

Pay Rate - £12.86

Are you at your best when things need to be accurate, responsive and well organised? Our Client is hiring for a reputed client to support frontline operational services at a Birmingham Government Hub. This is a hands-on role where you'll help keep customer journeys moving smoothly-through excellent service, careful data handling, and quick, reliable resolution.

What you'll be doing:

* Manage post and shared mailboxes, responding to internal and external enquiries with timely, satisfactory outcomes

* Validate and create new supplier/customer records, and process future amendments accurately

* Process a high volume of customer Discharges and Deeds via Land Registry, maintaining strong attention to detail

* Input, maintain and update the Customer Relationship Management system to ensure data integrity

* Support colleagues by helping resolve customer issues and complaints with a professional, helpful approach

* Contribute to discussions to implement new processes or improve existing procedures

* Work with other departments to help deliver departmental Key Performance Indicators and targets

* Build effective relationships across teams to maintain strong service levels and smooth handovers

What you'll bring:

* Able to handle a busy workload while maintaining accuracy and high service standards

* Experience using systems to maintain and update customer and supplier records

* A supportive, customer-focused mindset-calm, empathetic and solution-orientated

* Experience supporting improvements to operational processes (from "better ways of working" to practical process changes)

* Flexibility to undertake duties appropriate to the role's level and responsibilities

Additional information:

* Qualifications/knowledge: 5 GCSEs including maths and English, or similar level through experience

If you're keen to bring your accuracy, customer care and process-improvement mindset to a role that truly supports frontline operations, we'd love to hear from you. Apply today and take the next step with a client who values a positive, inclusive culture.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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