Administration Co-Ordinator


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Liverpool, L8 7SS
Job type:	Contract
Posting date:	7 Sept 2026
Closing date:	14 Sept 2026

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Summary

Manage outpatient clinic activity across services, including booking, rescheduling and cancellation of facetoface, telephone and virtual appointments, managing clinical outcomes, maintaining clinic diaries, waiting lists, followup queues, PTLs and tracking systems in line with Patient Access Policy and RTT requirements.Monitor pathways and waiting times, prioritising urgent cases, identifying and escalating potential breaches, managing DNAs appropriately, producing overdue followup reports and supporting clinic utilisation, capacity planning and additional clinics where required.Register and manage referrals using PAS and electronic referral systems, including tertiary referrals, ensuring timely processing, coordination of clinical triage, accurate case note tracking and maintenance of referral documentation and filing systems.Provide a professional, empathetic first point of contact for patients, parents, carers, clinicians, GPs and partner organisations, handling high volumes of telephone, written and facetoface enquiries, including complex or sensitive situations, complaints and PALs queries.Provide clear, accurate nonclinical information on appointments, procedures and clinic arrangements, arranging interpreters and reasonable adjustments to support equitable access to services.Provide a professional clinical typing and correspondence service using audio transcription and copy typing systems, ensuring accurate use of medical terminology, verification of patient demographics, timely action and distribution of correspondence in liaison with clinical staff.Support clinics, meetings, programmes and events, including scheduling, preparation of papers and packs, minute taking, action tracking, updating circulation lists and maintaining accurate postmeeting or postclinic documentation.Support programme and service activity through accurate data entry and maintenance of spreadsheets, databases and monitoring tools, ensuring information quality, data integrity and compliance with Trust policies.Maintain records management standards, ensuring paperwork is completed, scanned, filed and tracked appropriately, and manage stock control, stationery orders, invoices and expense claims in line with Trust procedures.The best people, giving the safest care, providing outstanding experiencesAct as a systems superuser for designated Trust systems, supporting colleagues, contributing to service improvement, digital developments and the introduction of new IT applications and modernisation initiatives.Work flexibly as part of a team, providing crosscover as required, supporting colleagues with complex activity, contributing to training and induction of new staff and deputising for senior colleagues where appropriate.Ensure compliance with national, Trust and departmental policies, including confidentiality, safeguarding, health & safety and equality and diversity, attending relevant meetings and contributing to incident review, governance and continuous improvement activity.

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