IT Support Technician Apprenticeship


Company:	Lifetime Training
Salary:	£1,184 to £1,184 a month
Hours:	Full-time
Location:	NG16 3EA
Working pattern:	On-site
Job type:	Apprenticeship
Posting date:	7 Sept 2026
Closing date:	7 Oct 2026

Apply for this job

Summary

Main Duties and Responsibilities:

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards

- Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers

- Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms

- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily

- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment

- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems

- Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

- Installation, configuration of new/upgraded software

- Produce user guides and offer training and ad-hoc instruction to staff users

- On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support:

- To maintain a logging system for support requests from staff/pupils

- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers

- To ensure technical assistance is provided at extra-curricular events

- Manage printing resources across the Academy

- Create new user accounts and assign appropriate permissions

- Assign staff and pupil passwords

- Provide support to the Academy in its use of media, from recording classes and events

- Maintain inventories, asset and security mark ICT equipment

- Support evening events at the Academy

- Ensure all desktops, laptops, visualisers and projectors are working and well maintained

- Carry out daily audit checks on equipment ensuring whole school is completed weekly

General:

- Attendance at staff meetings and INSET activities where relevant.

- To uphold and actively support the Academy's policies and procedures.

- Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.

- To take part in the tutoring system.

- To support the academy with changeover lesson duties.

- Take part in CPD to further enhance your own expertise.

- Take part and lead in ICT support sessions and create user guides for staff

Apply for this job