Casual Welcome Manager


Company:	Darlington Borough Council
Salary:	£30,001 to £40,000 a year
Hours:	Part-time
Location:	Darlington, DL1 5QT
Job type:	Contract
Posting date:	7 Sept 2026
Closing date:	17 Sept 2026

Apply for this job

Summary

RESTRICTED - INTERNAL APPLICANTS ONLY

andnbsp;

The Welcome Manager team are the face of Hopetown Darlington.andnbsp; Delivering exceptional customer service, you will need to be energetic with an outgoing personality and a andlsquo;can doandrsquo; attitude.andnbsp; Working in a shift pattern across 7 days a week with a focus on weekends to ensure that the visitor experience is always at a high standard across all areas of the site.andnbsp;

Reporting in to the Visitor Experience Manager, you will be responsible for managing several teams of staff including Food andamp; Beverage, Retail, Admissions, Visitor Experience andamp; Housekeeping.andnbsp; Health andamp; Safety andamp; Security of the staff and visitors will be a key area of this role and will include actioning emergency procedures and dealing with first aid incidents. andnbsp;andnbsp;

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions

Staff equality forums

Access to a wide range of training, learning and development

Physiotherapy service

Confidential counselling service

Great wellbeing offer

Dolphin Centre Fit for Life Discounts

Local and National retailer discounts

Vivup employee benefit app and Lifestyle Savings

Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

General Information for Applicants:

For a further informal discussion and any queries around the role profile and jobs itself please contact Natalie Collins on 07825016534 or nicki.ridley@darlington.gov.uk. andnbsp;

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

andnbsp;

We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.