Senior IT Service Desk Support Officer


Company:	Triumph Consultants Ltd
Salary:	£19.47 to £19.47 an hour
Hours:	Full-time
Location:	Atherstone, Warwickshire, CV9 1DE
Job type:	Temporary
Posting date:	5 Sept 2026
Closing date:	4 Oct 2026

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Summary

What's involved with this role:

Triumph Consultants are looking for a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function. Contract is for 19 months in North Warwickshire.

Senior IT Service Desk Support Officer

Pay Rate: £19.47 per hour PAYE

Hours per week: 37, Monday – Friday, 09:00 - 17:00

Contract length: 19 Months

Location: Atherstone, Warwickshire, CV9 1DE

Hybrid Working

Key requirements:

Familiar with a hybrid Microsoft environment, including Active Directory, Entra ID, Microsoft 365, Teams and SharePoint

High level of understanding around Cyber Security and support implementation and maintenance of IT policies and procedures to achieve and maintain compliance.

Advanced knowledge of Windows, Active directory and the Councils Microsoft Tenancy including management of groups permissions and security

Previous experience of working on a Service or an IT Support environment, preferably with the Local Government

Key responsibilities:

Have an understanding of all Council systems aiding in the diagnosis of any issues and carry out administrator functions for Exchange, Backup and most Council systems.

To assist the Technical Support Manager in managing the councils IT infrastructure including the systems, network, servers, external connectivity, including PSN. This will include working with consultants and external technical auditors.

To provide resources to ensure that the BACS transmissions are processed and approved (for Corporate Services as a backup to other depts).

Supervision of a small team including staff appraisals, reviews and development and training.

Support and police staff in the use of data ensuring GDPR principles are adhered to. If a non-compliance or breach takes place, they would be expected to take the necessary action to limit any breach and to report it.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

North Warwickshire 5304314

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: 5304314

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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