Operations Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | £17.17 to £19 an hour |
| Hours: | Full-time |
| Location: | Rushden, NN10 9TR |
| Job type: | Permanent |
| Posting date: | 5 Sept 2026 |
| Closing date: | 30 Sept 2026 |
Summary
Your responsibilities will include: Supporting the day-to-day operational management of the practice. Leading, supporting and developing administrative and reception teams. Ensuring appropriate staffing levels and effective workforce utilisation. Monitoring staff rotas, workload and service capacity. Identifying operational pressures and implementing practical solutions. Reviewing and improving processes to increase efficiency and patient experience. Monitoring practice performance against agreed KPIs and operational targets. Supporting the delivery of access, appointment and demand-management initiatives. Working with clinical teams to improve patient pathways and operational processes. Supporting the implementation of new systems, processes and service developments. Ensuring practice policies and procedures are implemented consistently. Supporting compliance with CQC, NHS contractual requirements, health and safety and other relevant standards. Assisting with audits, inspections and preparation for CQC requirements. Supporting the management of complaints, incidents and significant events where appropriate. Identifying training and development requirements within operational teams. Supporting recruitment, onboarding, performance management and absence management. Working closely with HR and the Practice Manager on people-related matters. Supporting effective communication across the practice. Monitoring premises, facilities, equipment and operational resources. Working with external partners, suppliers, PCNs and other stakeholders as required. Producing operational reports and providing management information to support decision-making. Contributing to wider practice improvement and business development initiatives.