IDCR System Officer


Company:	NHS Jobs
Salary:	£32,073 to £39,043 a year
Hours:	Full-time
Location:	Salford, M6 5FW
Job type:	Permanent
Posting date:	4 Sept 2026
Closing date:	20 Sept 2026

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Summary

User Administration Starters/Leavers and Changes (Role Based Access); Manage consent withdrawal on system and liaise with teams: Log Faults/Requests within Service Now and with Graphnet where necessary, liaising with the Supplier and end users if required; System upgrade support and liaison (e.g. with NHS GM IT Teams, end users and Graphnet regarding system upgrades, new software releases/patches etc.). Administer system user roles and access levels e.g. define Groups within CareCentric. Assign user logins to Local Partner Organisation users. Assign Local Partner Organisation user roles and access levels. Manage and respond to First-Line Support queries about logins, passwords etc. (via IT Service Desk Desk). Reset Local Partner Organisation user passwords (where CareCentric self-service portal is unavailable). Work in conjunction with the NHS GM IT Service Desk, and the Local Partner Organisation Technical Lead to resolve Incidents. Auditing of system; audit Local Partner Organisation use of the GM IDCR. Report inappropriate Local Partner Organisation usage to the IDCR Manager. Work with Local Partner Organisations to ensure that embedded Access to the GM IDCR is available within Local Partner Organisation systems (as required). Work in conjunction with the IDCR Manager, Local Partner Organisation Technical Lead and Third Party Suppliers to amend data feeds and the presentation of data within the GM IDCR (where required). Monitor GP and Local Partner Organisation data extracts and feeds, liaising where necessary with Third Party Suppliers. Escalate issues as appropriate to the IDCR Manager. Review Incident Priority with the IDCR Manager. Receive communications from the IDCR Manager in relation to system upgrades and downtime, initiating Local Partner Organisation communications, facilitating and instigating Contingency Plans as appropriate.

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