Learner Coach


Company:	Itec Training Solutions Limited
Salary:	£25,000 to £27,000 a year
Hours:	Full-time
Location:	Blackwood, NP12 1BA
Working pattern:	On-site
Job type:	Permanent
Posting date:	4 Sept 2026
Closing date:	18 Sept 2026

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Summary

Learner Coach

Salary Banding: £25,000 - £27,000

Location: Blackwood

Contract: Full-time, permanent

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

To provide end to end structured support and guidance to all Learners, ensuring the attainment of positive sustained outcomes by providing a variety of interventions throughout their journey on JGW+.

Your Impact

Responsible for the pastoral care and wellbeing support of all learners.

Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager

Responsible for the identification of learner personal support needs

Responsible for being point of contact for all safeguarding issues, updating My Concern in a timely manner, making external safeguarding referrals as required and complying with the Company’s safeguarding policies and procedures.

Responsible for maintaining and growing the relationship with Careers Wales (CW) to support referrals on to traineeship programmes.

Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.

Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.

What are we looking for?

Essential

Experience of working with vulnerable learners

Experience of working with unemployed young people

Learning Coach L4 Qualification or willing to working towards

Safeguarding and Prevent experience

Good communication skills

Good interpersonal skills

Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.

Desirable

Social work or youth worker experience or qualifications

Welsh Government traineeship / youth programmes experience

IAG Qualification level 3 as a minimum or working towards

Full clean driving license with use of vehicle.

What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, a 35-hour work week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Find out more.

Job Description

Find out more about working with Itec

Our Employee Ownership

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About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.