Psychological Therapies Assistant | South London and Maudsley NHS Foundation Trust
| Company: | South London and Maudsley NHS Foundation Trust |
|---|---|
| Salary: | £31,554 - £33,270 per annum inclusive of HCAS (Inner) |
| Hours: | Full-time |
| Location: | Lewisham, SE6 4RU |
| Job type: | Contract |
| Posting date: | 4 Sept 2026 |
| Closing date: | 4 Oct 2026 |
Summary
We are looking for an enthusiastic and adaptable Psychological Therapy Assistant (PTA) to work in a Talking Therapies service. The role is a combined clinical and administrative role. Duties will include: screening incoming referrals; conducting telephone triage assessments to gather clinical information about service user’s mental health and progress referrals; proactively helping service users access treatment by making contact and responding to queries; managing waiting lists for a specific care pathway; assisting with administration, data entry and clerical tasks, as well as being the first point of contact for service users and professionals by phone, email and other mediums.
The post holder will work within the overall framework of the team and adhere to the team policies and procedures. They will be supported by regular supervision with a qualified clinician. This opening is ideal for people that are planning a career in psychological therapies and are keen to develop experience in working with adults presenting with common mental health problems. The PTA role is often a route into the Psychological Wellbeing Practitioner (PWP) postgraduate training course or apprenticeship scheme. We are looking for candidates who demonstrate commitment to this area of work, who would like to progress from the PTA role to the PWP training roles. The post-holder will be based mainly at the Lewisham Town Hall and also in various sites across the Borough of Lewisham. Home working is not possible in this role.
South London and Maudsley NHS Foundation Trust(SLaM) provide the widest range of NHS mental health services in the UK. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.
1. CLINICAL
1.1. Screening incoming referrals to consider suitability for the service based on established criteria
1.2. Proactively engaging service users to help them access treatment by initiating contact and responding to queries
1.3. Conducting telephone triage assessment calls to gather clinical information and progress referrals
1.4. Managing waiting lists for a specific care pathway, booking service users in to appointments, ensuring co-ordination with clinicians and team leads
1.5. Acting as the first point of contact for service users and professionals by phone, email and other mediums
2. ADMINISTRATIVE
2.1. To be responsible for workshop admin tasks, including contacting clients who have not attended, reviewing clients post-workshop and following the service procedures
2.2. To collect and analyse data such as performance figures or service user feedback
2.3. To assist in the design and management of electronic spreadsheets and databases as required
2.4. To deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help to reassure service users, who may be distressed and confused, in a tactful manner
2.5 To manage the reception of service users coming for treatment
2.6 To support the admin team in administrative tasks such as entering new referrals onto the system, checking triage data for accuracy and data cleansing
3. TEACHING, TRAINING AND SUPERVISION
3.1. Ensure the maintenance of standards of practice according to Trust guidelines, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence)
3.2. To receive regular supervision in accordance with professional practice guidelines.
3.3. Where possible, to gain wider experience of professional psychology within the NHS through attending some training and team meetings.
4. PROFESSIONAL
4.1 The post-holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
4.2. Ensure that client confidentiality is protected at all times.
4.3. Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.
4.4. Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.
4.5. Attend supervision on a regular basis as agreed with Manager.
4.6. Participate in individual performance review and respond to agreed objectives.
4.7. Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.
4.8. Attend relevant conferences / workshops in line with identified professional objectives.
This advert closes on Friday 11 Sep 2026
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