Front of House Coordinator


Company:	University of Southampton Students' Union
Salary:	£28,303 to £29,339 a year
Hours:	Full-time
Location:	Southampton, SO17 1BJ
Working pattern:	Hybrid - 1 day remote
Job type:	Permanent
Posting date:	4 Sept 2026
Closing date:	25 Sept 2026

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Summary

The Role

As Front of House Coordinator, you will lead the day-to-day delivery of SUSU’s reception service, room and event bookings, and Safety Bus and minibus operations. You will supervise and develop staff, coordinate rotas and operational cover, maintain effective systems and procedures, and work closely with internal teams, students, customers and external partners to provide a welcoming, efficient and high-quality service.

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.

As part of our team, you'll enjoy:

Salary of £28,303-£29,339 per annum

Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).

Great pension – we contribute 10% into your defined contributions pension scheme.

Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.

To find out more, visit our website.

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Please use your cover letter to explain why you are interested in joining SUSU and demonstrate how your experience meets the requirements of the role. We would particularly like to hear about occasions when you have led or supported a team, delivered excellent customer service, coordinated bookings or operational activity, and improved a system or process. Please include specific examples and the positive outcomes you achieved.

You can easily apply using your CV and covering letter by clicking on 'Apply Now'.

For further information prior to submitting your application, please contact Laura Leach, Head of Operations via e-mail on L.Leach@soton.ac.uk

To know before applying:

Closing Date: Midday, Friday 25 September (Please note that should a high volume of applications be received, the advert may close early, so we would encourage you to apply as soon as possible).

Interview Date: Thursday 8 October.

Regretfully, SUSU is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

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