Outpatient Clinic Utilisation Co-ordinator | Liverpool University Hospitals NHS Foundation Trust


Company:	Liverpool University Hospitals NHS Foundation Trust
Salary:	£25,760 - £27,476 per annum, pro rata
Hours:	Part-time
Location:	Liverpool, L9 7AL
Job type:	Contract
Posting date:	4 Sept 2026
Closing date:	4 Oct 2026

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Summary

Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians

and local management

Make best use of all available clinic appointments to ensure maximum utilisation for all clinics

within the area

Ensure all patients are seen within government and local waiting time targets and service is

managed in accordance with legislation, policies and guidelines to meet the overall objectives of

LUHFT.

• To review all existing clinic templates using agreed template change request

procedures and agree slot conversion rules with Clinicians and local management

• To provide relevant, up to date and accurate information to local management and

Clinicians on utilisation of clinic appointments and available slots.

• To assist in solving change requirements for clinic and available capacity. Help

identify a range of options and draw appropriate conclusions in partnership with local

management colleagues.

• Provide a first class booking service to patients and service users.

Ensure that the healthcare records are maintained and that documentation is available for clinic

appointments that have been booked within two days of the clinic date.

Work collaboratively with other professionals and agencies to ensure patient needs are met in

relation to service provision.

Communication.

To meet weekly with Out Patients and Medical Records staff to update on progress and agree

changes.

Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of up to date

clinic lists for preparation of clinics.

Ensure case notes are available in timely manner for patients booked within two days of clinic date.

Telephone patients and arrange a mutual date for their appointment, book appointment and send

out appointment letter and appropriate literature to the patient.

Contact patients to offer late availability appointments, update the hospital information system.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit theircareers page.

Lead responsibility for the booking of referrals for outpatient appointments on the hospital Patient Administration System (PAS) iPM in accordance with NHS e-Referral, partial booking system

Understand the vetting prioritisation and being responsible for recognising and bringing any urgent requests for patient appointments immediately to the attention of the clinical team

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Follow the policy for patients who do not attend (DNA) their appointment.

Liaise with GP Practices, health care professionals, wards, emergency department a as required.

Monitoring of clinics and waiting lists, highlighting waiting list breaches and waiting times.

Monitor and maintain existing clinic templates using agreed template change request procedures and agree slot conversion rules with clinicians and operational management team

Build clinic templates in accordance with Trust procedures.

To supervise other administrative staff when indicated by the appointments Coordinator on an ad hoc basis.

Provide relevant, up to date and accurate information to the operational team.

For a full list of duties, please refer to the attached job description and person specification.

This advert closes on Friday 18 Sep 2026

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