Connections For Life Administrator


Company:	RAF Association
Salary:	£24,855 to £25,665 a year
Hours:	Full-time
Location:	Leicester, LE3 1UT
Working pattern:	On-site
Job type:	Permanent
Posting date:	4 Sept 2026
Closing date:	28 Sept 2026

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Summary

Connections for Life Administrator

£24855 - £25665 37.5 hours per week

Leicester based – LE3 1UT

Benefits include:

Up to 42 days annual leave (pro rata)

Company sick pay

Life insurance

Health cashback plan for everyday healthcare expenses

Free virtual GP service

Mental health and wellbeing support

Discounted gym membership

Unlimited ‘Refer a Friend’ Bonus payments

Cycle to Work Scheme

Subsidised short breaks at selected RAFA accommodation

Close to Leicester Forest East Park & Ride

About us

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the role

The RAF Association aims to ensure all members of RAF community remain connected and supported. Through the Association’s Connections for Life service, volunteers regularly contact and support lonely or isolated individuals, and provide friendship, conversation and highlight the services and support available to them. The Connections Administrator plays a central role in supporting both volunteer recruitment, onboarding and selection, and the onboarding of beneficiaries into the Connections for Life service. This role requires creativity, strong communication skills, drive and a positive attitude when working with a wide range of people at all levels. Success is defined by recruiting high‑quality volunteers across a variety of roles—including Caseworker, Connections for Life and Branch positions—and by delivering a smooth, supportive and person‑centred onboarding experience for Beneficiaries.

Key Responsibilities include

To be the first point of contact for all volunteering queries, recruitment and selection.

Support the recruitment and onboarding of volunteers across a wide range of roles, including completing reference checks, conducting disclosure and barring checks, and carrying out telephone or virtual interviews.

Deliver onboarding conversations via phone or MS Teams for beneficiaries entering the Connections for Life service, including those who may be facing challenges or uncertainty. Ensure each person feels welcomed, clearly informed, and fully supported,

Liaising with internal groups (training, welfare and fundraising) to update on recruitment requests and progress.

To maintain accurate and up-to-date records on the Association’s Salesforce CRM system and maintain high quality records in line with service standards and regulatory requirements.

Build and maintain strong, cooperative and professional working relationships with internal teams, external stakeholders and corporate partners.

To identify and follow up all opportunities to recruit volunteers and onboard beneficiaries.

To manage volunteering promotion, press and publicity in line with the marketing plan and feed into creative ideas.

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