Customer Service Advisor


Company:	Metropolitan Thames Valley Housing
Salary:	£29,025 to £30,553 a year
Hours:	Full-time
Location:	UK, Europe, NG9 1LA
Job type:	Contract
Posting date:	4 Sept 2026
Closing date:	3 Oct 2026

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Summary

Customer Service Advisor

(Known internally as a Senior Property Services Advisor)

Beeston, NG9 1LA -

£29,025 - £30,553 -

37.5 hours, Monday to Friday

Fixed-term contract (6 months) commencing 5 October 2025

Free parking available (subject to availability)

The office is conveniently located just a 10-minute walk from Beeston Train Station.

Are you passionate about delivering excellent customer service and solving problems? Join our Customer Contact Team and play a key role in supporting customers with property repair and maintenance enquiries.

As a Senior Customer Service Advisor, you'll work in a fast-paced environment, handling customer enquiries across multiple channels and ensuring issues are resolved efficiently and professionally.

Why Join Us?

Competitive salary and benefits package

Full training and ongoing development

Supportive and inclusive team environment

Opportunity to make a real difference to customers

Hybrid working available once fully trained (on applicable shifts)

What We're Looking For

Excellent communication and problem-solving skills

A positive, customer-focused attitude

Ability to thrive in a busy team environment

Previous customer service experience is desirable but not essential

You'll be required to work between

8am and 6pm, Monday to Friday, on a rotating shift basis. Once fully trained, you'll have the flexibility to work remotely when on a

10am to 6pm shift.

Ready to take the next step in your career? We'd love to hear from you. Apply today!

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