Operations & Governance Coordinator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £28,072 a year |
| Hours: | Full-time |
| Location: | East Sussex, BN22 9NQ |
| Job type: | Permanent |
| Posting date: | 3 Sept 2026 |
| Closing date: | 16 Sept 2026 |
Summary
Operational Delivery Support the day-to-day operational delivery of the East Sussex Community MSK Persistent Pain Service. Monitor referrals, waiting lists, clinic utilisation and capacity to support timely access for patients. Work with administrative and clinical colleagues to ensure waiting lists are regularly reviewed, updated and escalated where required. Support demand and capacity planning by reviewing referral trends, clinic utilisation and workforce capacity, highlighting pressures and escalating risks to the Service Lead where required. Support operational decision-making by ensuring options and recommendations take account of available capacity, budgetary limits, workforce availability and other service resources. Work with clinicians and managers to respond to operational pressures, risks and service flow issues. Deputise for the Service Lead on agreed operational matters, within delegated authority and with appropriate escalation where required. Coordinate clinic schedules and workforce deployment so capacity is planned, prepared and used effectively. Support effective use of service resources, including clinic capacity, administrative support and operational processes, identifying opportunities to improve efficiency and value for money. Support mobilisation and implementation of new processes, pathways and service developments. Governance, Quality and Risk Coordinate the management of incidents, complaints, plaudits and associated action plans. Coordinate the management of service crosschecks. Maintain service risk, action and governance logs. Support the management of service risks, ensuring risks and concerns are recorded, reviewed, followed up and escalated appropriately. Support the implementation and monitoring of governance frameworks, policies and procedures. Support the review and implementation of service policies, standard operating procedures and governance processes, ensuring they are kept up to date and used consistently. Support monitoring of service quality, safety and patient experience standards, escalating issues and contributing to improvement actions where required. Coordinate governance meetings, including agenda preparation, action tracking and reporting. Support audit activity, quality improvement initiatives and learning reviews. Support the capture and sharing of learning from incidents, complaints, compliments, audits and service reviews, helping to embed improvements across the service. Performance and Reporting Monitor service performance against KPIs, contractual requirements and service standards, highlighting areas requiring action. Produce regular operational, quality and governance reports for managers, commissioners and organisational forums. Support data collection, validation and analysis to inform service planning, improvement and decision-making. Collate and prepare data for internal and external reports, supporting report writing and narrative updates where required. Maintain accurate records, dashboards and reporting systems to support effective oversight and assurance. Identify trends, gaps or exceptions in performance and governance information, ensuring these are highlighted to the Service Lead and relevant forums to support timely action. People Management and Team Support Provide line management for Patient Care Advisors, including regular 1:1s, appraisals, supervision and day-to-day support. Support Patient Care Advisors to work effectively, manage workload and deliver a positive patient experience. Promote a culture of open feedback, learning, inclusion and continuous improvement within the team. Support staff development, wellbeing and training compliance, escalating concerns where appropriate. Communication and Partnership Working Build and maintain effective working relationships with clinicians, administrators, commissioners, partner organisations and external providers to support smooth patient flow and coordinated service delivery. Act as a key point of liaison between operational, clinical and administrative teams, ensuring information is shared clearly and in a timely way. Support clear communication of operational priorities, decisions, risks and actions across the service, helping colleagues understand what is needed and by when. Contribute to service improvement projects and change initiatives, supporting effective communication and engagement across the service. Promote a culture of collaboration, inclusion, continuous learning and person-centred care. Working arrangements Work flexibly across clinical and community locations within East Sussex in line with service needs. Hybrid working may be available after successful completion of training, subject to agreement with the postholder's line manager and service needs Occasional weekend working may be available, subject to service needs.