Telephonist | Maidstone and Tunbridge Wells NHS Trust


Company:	Maidstone and Tunbridge Wells NHS Trust
Salary:	£25,272 per annum pro rata
Hours:	Part-time
Location:	Maidstone, ME16 9QQ
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	9 Oct 2026

Apply for this job

Summary

Our Switchboard team are looking to recruit 3 part-time telephonists to complete our established rota after a recent consultation, joining our friendly hard-working team based at Maidstone Hospital.

The successful applicants would preferably have previous switchboard experience, whilst working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems; however full training will be given.

Being one of the frontline services for the Trust, the switchboard’s aim is to deliver a consistently high standard of customer care whilst working in a busy environment. We are looking for a real team player with flexibility and self-motivation, if you think you have the relevant skills and experience and would like to join us please tell us in your statement what you could bring to the team.

Switchboard is operational 365 days per year, 24/7.

For vacancies 1 and 2 you will be rostered to work between the hours of 6.00 and 22.00 on an eight-hour shift including Saturdays every other week and occasional nights on a set shift pattern. Vacancy 3 you will be rostered to work between the hours of 22.00 – 06.00 Fridays and Thursday. Please ensure you are available for work during these hours before applying, contact the switchboard manager for more information regarding shift pattern.

Job Title: Telephonist

Dept: Switchboard

Base: Maidstone Hospital

Grade: Band 2

Hours: Vacancy 1 18.75 hrs per week (mon – sat)

Vacancy 2 22.5hrs per week (mon – sat)

Vacancy 3 7.5hrs per week (Nights thur-fri)

These roles will include working within an established rota, and you will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled.

For any further information, please contact

Karen Finn

Switchboard Manager

01622 224240/07718 248625

Karen.finn@nhs.net or

Kim.wright28@nhs.net07718 248628

Jade.Abery@nhs.net07767 354528

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.With a dedicated and diverse team of over 8,000 staff we are proud to offerspecialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click hereto hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).

• Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits

• Blue Light card eligibility

• And more,additional benefits can be found in the benefits documents below

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.

This advert closes on Sunday 13 Sep 2026

Apply for this job