Product Owner (4751)


Company:	Social Security Scotland
Salary:	£62,111 to £77,439 a year
Hours:	Full-time
Location:	Dundee, DD1 4BF
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	24 Sept 2026

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Summary

Location - Dundee or Glasgow

Hours - 35 hours per week

Closing Date - 24th September 2026 at 23:55

Reference - 4751

Employment Type - Permanent

Overview:

Join Social Security Scotland and help shape the products and services that support millions of pounds of benefit delivery across Scotland. Working with multidisciplinary teams and stakeholders, you'll lead product priorities, drive continuous improvement and ensure services deliver value for users, operations and the organisation.

You'll join a team delivering and enhancing business-critical products and services that support key operational and organisational priorities. Working across digital, data, policy and operations, you'll help ensure services remain effective, user-focused and aligned to legislative and business requirements. Areas of work may include fraud and error prevention, service assurance, debt management and recovery, and the delivery of wider products and services.

A Product Owner is the lead for the product team in their programme or service.

At this role level, you will:

• be as interested in managing people as managing products

• work closely with the head of product (where they exist as a separate role) to provide leadership and direction to all products in a programme or a local product community

• maintain the high level roadmap

• be involved in a range of programme management activities in support of the service owner or programme lead

• be involved in hiring associate product managers, product managers, senior product managers and contractors

• provide leadership in your programmes and across the local community

Main Duties:

Agile Leadership and Ways of Working

•Coach and lead teams in Agile and Lean practices, implementing effective ways of working by adapting your approach throughout the product lifecycle and applying internal insight and external best practice to drive impactful outcomes.

• Act as a recognised advocate for Agile ways of working, driving continuous improvement, challenging thinking, introducing innovative approaches, and fostering organisational Agile maturity through collaboration across teams and wider digital and data communities to achieve better outcomes.

• Act as an escalation point for major operational issues.

• Maintain awareness of the wider digital economy, emerging technologies, and cross-sector practices, applying relevant insights to improve delivery.

Product Strategy, Vision and Value

• Set clear long-term vision and strategic objectives for your product portfolio, maintaining focus on priorities that deliver the greatest value and ensure products and services meet the evolving needs of the users across multiple channels..

• Understand the marketplace and user needs, building compelling business cases and clearly articulating the value of products to gain stakeholder buy-in.

• Ensure products are effectively adopted and deliver measurable benefits by aligning delivery to business cases and integrating products with wider services.

Delivery and Product Lifecycle Management

• Lead multidisciplinary teams across the full product lifecycle, selecting appropriate tools and techniques at each stage to optimise delivery and using experience to guide teams in delivering high-quality, user-centred outcomes..

• Identify, manage and mitigate risks across all stages of the lifecycle, while developing sustainable support models.

Problem Solving and Continuous Improvement

• Anticipate and define problems within a wider organisational context, clearly articulating issues and enabling others to develop strong problem-solving capabilities.

• Anticipate constraints, understanding when to challenge or remove barriers to enable delivery.

Leadership, Collaboration and Capability Building

• Influence, challenge and support stakeholders at all levels to drive timely and effective decision-making.

• Coach and develop others, contributing to the growth and assessment of teams and supporting their progression.

• Build capability across teams, fostering a culture of learning and continuous improvement.

Further Information:

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

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