Mental Health Complex Case Manager


Company:	NHS Jobs
Salary:	£39,959 to £48,117 a year
Hours:	Full-time
Location:	Blackburn, BB2 6LY
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	17 Sept 2026

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Summary

Undertake comprehensive mental health assessments for patients with complex mental health needs. Utilise recognised assessment tools including 6CIT, PHQ-9, GAD-7, GDS-15, MoCA, DASS-21, MCA and Trusted Assessment documentation. Assess emotional, psychological and cognitive needs and their impact on managing long-term conditions. Complete risk assessments, including suicide, self-harm and safeguarding risks, escalating concerns appropriately. Develop person-centred care plans with realistic and achievable goals. Refer and coordinate care with secondary mental health services, GPs and other agencies where required. Contribute to discharge planning, best interest meetings and multidisciplinary care planning. Discharge and Case Coordination Support patients through the Enhanced Discharge to Assess pathway. Attend ward rounds, discharge planning meetings and multidisciplinary team meetings. Monitor patient progress, engagement and outcomes following discharge. Coordinate care across acute, community, social care and mental health services. Communication and Partnership Working Provide specialist mental health advice to healthcare professionals, patients, carers and families. Develop effective working relationships with GPs, CMHTs, social services, voluntary organisations and acute services. Facilitate collaborative, person-centred approaches to care across agencies. Maintain accurate, timely and confidential clinical records. Education, Training and Supervision Deliver mental health education and training to healthcare professionals and partner organisations. Provide supervision, mentoring and support to staff and students. Participate in clinical and managerial supervision and maintain professional registration requirements. Promote evidence-based practice and psychosocial interventions. Service Development, Audit and Governance Participate in service improvement, policy development and clinical governance activities. Contribute to audits, research projects and quality improvement initiatives. Support the development of services for older adults with mental health needs. Monitor and evaluate outcomes including patient experience, reduced emergency department attendance and reduced length of stay. Professional Responsibilities Maintain compliance with NMC standards, Trust policies and mandatory training requirements. Maintain up-to-date knowledge of mental health legislation, dementia care, safeguarding and best practice. Demonstrate accountability, professional leadership and adherence to ELHT values. Engage in continuing professional development and appraisal processes. Key Performance Outcomes Improved patient experience and satisfaction. Reduced hospital length of stay. Reduced emergency department attendance. Effective discharge planning and community support arrangements. Improved staff knowledge and confidence in managing mental health needs. Positive multidisciplinary and stakeholder feedback.

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