Assistant Customer Experience Manager


Company:	Chesterfield Borough Council
Salary:	£25,136 to £27,275 a year
Hours:	Part-time
Location:	Chesterfield, S41 7SA
Working pattern:	On-site
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	23 Sept 2026

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Summary

Reference: CBC26068

Salary details: £25,136.43 to £27,275.24 per year

Job term: permanent

Appointment type: part time

Hours: 1664 annualised hours, equating to 32 hours per week

Location: 1435 Theatre and Museum and Winding Wheel Theatre

Department: Cultural Services

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.

Chesterfield Borough Council is seeking an assistant customer experience manager to join our cultural venues team to launch our new venue 1435.

Your responsibilities will include managing the front of house at both 1435 and the Winding Wheel Theatre and delivering a superb customer experience for all visitors, this includes managing customer assistants, and supervising volunteers. You will ensure that all secondary sales income including bar, catering, retail and merchandise is maximised.

The successful candidate will ensure the efficient management of all bar and catering operations and have proven knowledge and experience in staff management and hospitality and have worked in entertainment venues. You will be a Personal License Holder and hold relevant qualifications in Food Hygiene and First Aid.

To have an informal conversation, please contact Matthew Rimmington at Matthew.Rimmington@Chesterfield.gov.uk or for further information, please see the job description and person specification attached.

How to apply

Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.

If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.

Closing date: 23 September 2026

Provisional interview date: 8 October 2026

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