Medical Secretary


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Walsall, WS1 3EP
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	30 Sept 2026

Apply for this job

Summary

Main Duties and Responsibilities Referrals Process referrals generated by GPs and other clinicians accurately and promptly. Use the NHS e-Referral Service e-RS and other appropriate referral systems. Process and manage Advice & Guidance requests. Ensure referrals are directed to the appropriate service and pathway. Check referral documentation for completeness and identify missing information. Liaise with clinicians where clarification or additional clinical information is required. Monitor and action rejected, returned or incomplete referrals. Follow up referrals where necessary to support continuity of patient care. Maintain accurate records of referrals and actions taken within the patient's clinical record. Liaise with hospitals, community services and other healthcare providers regarding referrals. Respond appropriately to patient enquiries relating to the progress or administration of their referral. Recognise urgent referrals and ensure these are processed in accordance with practice procedures and appropriate timescales. Medical Secretarial Duties Provide an efficient secretarial service to GPs and other members of the clinical team. Prepare, type and process clinical correspondence, referral letters and other documentation. Process incoming and outgoing clinical correspondence appropriately. Ensure documentation is attached, filed and recorded accurately within the clinical system. Deal with telephone calls and correspondence from hospitals and other healthcare organisations. Support clinicians with administrative queries relating to secondary care and community services. Maintain effective electronic filing and administrative systems. Patient Communication Communicate with patients professionally, sensitively and courteously. Assist patients with appropriate administrative enquiries regarding their referrals. Maintain patient confidentiality at all times. Escalate clinical concerns or queries to an appropriate clinician rather than providing clinical advice. General Practice Administration Work collaboratively with the wider administrative, reception and clinical teams. Provide appropriate administrative support during periods of absence or increased workload. Attend relevant practice meetings and training as required. Follow practice policies, protocols and standard operating procedures. Contribute to the development and improvement of administrative and referral processes. Identify referral or administrative issues that may present a risk to patient safety and escalate these appropriately. Confidentiality and Information Governance The postholder will have access to confidential information relating to patients, their carers, practice staff and other healthcare organisations. All information must be treated confidentially and handled in accordance with practice policies, UK GDPR, Data Protection legislation and NHS information governance requirements. Safeguarding The postholder must recognise their responsibility to safeguard children and adults at risk and comply with the practice's safeguarding policies and training requirements. Health and Safety The postholder must comply with the practice's Health and Safety policies and procedures and take reasonable care for their own health and safety and that of colleagues, patients and visitors. Equality, Diversity and Inclusion The postholder will support the practice's commitment to equality, diversity and inclusion and treat patients, colleagues and visitors with dignity and respect. Training and Development Complete all mandatory training required by the practice. Maintain knowledge relevant to the role, including changes to NHS referral systems and pathways. Participate in appraisal and performance review. Undertake additional training where required. Flexibility This job description provides an outline of the main responsibilities of the role. It is not intended to be exhaustive. The postholder may be required to undertake other duties appropriate to the grade and nature of the post following discussion with the Practice Manager.

Apply for this job