QOF & Document Processor


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Margate, CT9 1QY
Job type:	Permanent
Posting date:	2 Sept 2026
Closing date:	30 Sept 2026

Apply for this job

Summary

1. QOF Management & Patient Recall Conduct targeted searches on the clinical system to identify patients requiring QOF recalls. Issue patient invitations in a timely manner, prioritizing electronic communication and using manual letters as a last resort. Read-code recall administrative actions accurately within patient medical records. Harmonize recall dates for patients on multiple chronic disease registers to minimize unnecessary patient contacts. Balance the recall schedule to distribute the administrative and clinical workload smoothly across the financial year. Arrange necessary medication reviews and ensure the appropriate review documentation is issued. Provide monthly clinical audits and ad-hoc reports to the relevant GP leads and management. 2. Document Processing & Clinical Coding Receive, review, and process all incoming electronic and paper clinical correspondence, including hospital letters, discharge summaries, and test results. Review, action, and file HbA1c blood results strictly within authorized protocols. Accurately apply approved SNOMED CT or Read codes to diagnoses, procedures, and medications within patient records to support QOF and data quality. Triage and assign documents to the correct clinician or multidisciplinary team queue. Promptly identify and escalate urgent clinical findings, red flags, or safeguarding alerts. 3. Communication & Record Management Ensure all processed data and files match the correct patient identity precisely to prevent data mixing. Maintain an accurate, secure audit trail of all correspondence in line with GDPR and NHS information governance standards. Liaise with GP staff, hospital departments, and external healthcare providers to resolve missing data or query discrepancies. Compose clear, professional, and appropriate patient letters when required. Maintain a clear, polite, and professional telephone manner when interacting with patients and external stakeholders. 4. Practice Support & Compliance Follow all practice policies, protocols, and standard operating procedures. Maintain strict patient confidentiality and data security at all times. Support Practice Managers and the Data Quality Team with administrative tasks as reasonably required.

Apply for this job