User Researcher, HEO, FTC 12 Months. Liverpool/ Newport


Company:	Government Recruitment Service
Salary:	£35,384 to £35,384 a year
Hours:	Full-time
Location:	NP10 8XG
Job type:	Temporary
Posting date:	2 Sept 2026
Closing date:	13 Sept 2026

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Summary

Do you want your User Research skills to make a real difference?

If you’re motivated by meaningful work, eager to champion user needs, and ready to help elevate our User Experience practice, join us in shaping services that genuinely lift the load for the volunteers, trustees, and employees at the heart of the charity sector.

We are looking for a user researcher to play a pivotal role in designing the next generation of Charity Commission services.

In this role, you’ll help shape and refine research approaches that reveal opportunities to improve our systems, simplify complex journeys, and enhance how people experience our services.

You will:

Generate clear, evidence‑based insights into user needs, behaviours and pain points, ensuring our products and services are grounded in real user experiences rather than assumptions.
Translate research findings into practical, actionable recommendations that inform design and product decisions, influence roadmaps, and help teams prioritise the changes that deliver the greatest value for users.
Champion the voice of the user across the organisation, fostering empathy, promoting user‑centred thinking, and ensuring user needs remain central throughout the design and delivery process.
Strengthen the quality and consistency of research practice, choosing appropriate methods, ensuring research is robust and ethical, and continually improving how we work to support better decision‑making.

The main things you will be doing are:

Planning and running user research that delivers real insight, using the right methods, involving your multidisciplinary team, and turning findings into clear, actionable guidance.
Embedding research into agile delivery, working closely with designers, product managers and developers to support iterative design and ensure user needs drive each stage of development.
Championing inclusive research, ensuring a diverse range of users take part in studies and helping create services that are accessible and usable for everyone.
Strengthening our research practice, defining the scope of studies, applying good standards, seeking guidance when needed, and continually improving how we work.
Building strong relationships with stakeholders, communicating research effectively, influencing decisions with evidence, and helping align organisational priorities with user needs.

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