Business Support Officer
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Stafford, ST19 5AP |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 24 Sept 2026 |
Summary
Support the Practice Management Team with the delivery and monitoring of QOF and Enhanced Services. Run regular searches using EMIS Web and Ardens Manager. Monitor QOF and Enhanced Services performance on a monthly basis. Identify areas of underachievement or outstanding activity and work with the relevant Practice staff to address these. Prepare and submit national and local CQRS claims, ensuring all claims are accurate and submitted within required deadlines. Support and monitor the Practice's recall system, particularly for patients with long-term conditions. Identify patients requiring reviews, monitoring, investigations or other relevant interventions. Undertake regular checks of patient records to ensure clinical information and activity are accurately recorded. Support clinicians and administrative staff with clinical coding and data quality. Identify and correct data quality issues which could affect QOF, Enhanced Services or other commissioned income. Ensure appropriate coding and recording of activity to support accurate reporting and maximise Practice income. Undertake audits and analyse Practice data to identify trends, gaps and areas for improvement. Complete and submit reporting templates and data returns for the ICS, PCN and other relevant organisations. Maintain accurate spreadsheets, monitoring tools and records relating to QOF, Enhanced Services, recalls, audits and reporting. Provide regular performance information and updates to the Practice Management Team. Liaise with clinicians, Practice staff, PCN colleagues and external organisations as required. Provide general administrative and business support to the Practice Management Team. Undertake other duties appropriate to the role as required. About the Candidate We are seeking an individual who is highly organised, self-motivated and able to work proactively with minimal supervision. You will have excellent attention to detail and understand the importance of accurate data, clinical coding and timely completion of contractual requirements. You will ideally have previous experience working in General Practice and be familiar with QOF, Enhanced Services, EMIS Web, Ardens Manager and CQRS. The ability to analyse data, identify areas requiring action and communicate effectively with both clinical and non-clinical colleagues is essential. Knowledge of clinical coding would be particularly advantageous, as the postholder will play an important role in ensuring the accuracy and completeness of coding to support QOF and Enhanced Services achievement.