0-19 Senior Administrator | Central London Community Healthcare NHS Trust


Company:	Central London Community Healthcare NHS Trust
Salary:	£33,262 - £36,027 Per annum, inclusive of HCAS (pro rata)
Hours:	Part-time
Location:	Morden, SM4 5DX
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	3 Oct 2026

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Summary

An exciting opportunity has arisen for apart-time Band 4 Senior Administratorto join theMerton Children’s Administration Team, working22.5 hours per week, Wednesday to Friday, based inMorden.

The postholder will join theSingle Point of Access (SPA)team, supporting children’s clinical services by managing the daily flow of referrals and ensuring they are processed, prioritised and directed to the appropriate teams safely and efficiently.

The role includes registering referrals, booking clinic appointments, maintaining waiting lists and communicating with patients, parents, carers and healthcare professionals. You will also support the identification and escalation of urgent referrals and ensure non-urgent referrals progress smoothly through the service.

The SPA supports several children’s services, includingHealth Visiting, School Nursing, Looked After Children and Integrated Complex Needs Teams. We are therefore looking for an organised, proactive administrator with excellent communication skills and strong attention to detail.

The department operatesMonday to Friday, 09:00–17:00, with this post providing dedicated support Wednesday to Friday.

Please note: This role is not eligible for sponsorship

• Tomaintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.

• Take responsibility for theinitiallocal resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.

• To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.

• Recording of confidential and sensitive information in accordance withprocedures, within negotiated time scales, and using a full range of IT packages.

• Day-to-day supervision of junior administrative staff including 1:1’s and PADR’s.

• Participate in the induction of new team members and ensure that all new staff are aware of departmental administrative procedures and standard operating procedures.

• Delegation of daily workload to allocate to Band 3 administrative staff.

• Attend and chair the admin team meetings and any other admin related activities such as the admin forum.

• Highlighting staff performance issues to line management.

• Support in planning the orientation, induction and training of new team members.

• Monitoring and highlighting capacity issues and flag where support is required.

• Deputising for B5 when required due to absence/leave.

Please note: This role is not eligible for sponsorship

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From new-born health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values ofAccountability, Inclusion, Compassion, and Empowerment.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

This advert closes on Monday 7 Sep 2026

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