GP Patient Services
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Dorchester, DT1 2FD |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 14 Sept 2026 |
Summary
Key Responsibilities Act as the first point of contact for patients, visitors, and external stakeholders, delivering a professional and welcoming service Manage a high volume of patient enquiries via telephone and face-to-face interactions Book, amend, and cancel appointments, ensuring patients are directed to the most appropriate clinician or service Handle same-day, routine, and urgent requests efficiently in a fast-paced environment Process repeat prescription requests in line with practice procedures Maintain accurate and up-to-date patient records using the clinical system Support the smooth running of the practice through general administrative tasks (scanning, filing, document management, and correspondence) Work collaboratively with clinical and non-clinical staff to deliver a high-quality patient experience Maintain confidentiality and comply with GDPR, data protection, and practice policies Contribute to a calm, organised, and responsive reception environment Working Pattern Role may involve working across both the main site in Poundbury and branch site in Portesham Flexibility required to meet service needs in a busy primary care setting