Care Navigator Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Manchester, M28 1LZ |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 11 Sept 2026 |
Summary
Job Purpose To provide a high-quality, professional reception and administrative service to patients, clinicians, colleagues and other healthcare professionals. As a key member of the practice team, you will act as the first point of contact for patients and ensure all enquiries are handled efficiently, courteously and in accordance with practice procedures. Job Summary The successful candidate will receive, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective manner. The post holder will provide general assistance to the practice team and maintain a positive and professional image of the practice when interacting with patients, visitors and external agencies. Main Duties and Responsibilities Reception Duties Welcome and assist patients and visitors attending the practice. Manage appointment bookings, amendments and cancellations in line with practice protocols. Support care navigation by directing patients to the most appropriate clinician or service. Process urgent appointment requests and home visit requests in accordance with practice procedures. Maintain accurate and up-to-date appointment systems. Respond to patient enquiries in person, by telephone, email and other digital communication channels. Register new patients and temporary residents and explain practice procedures. Process payments for private services and issue receipts where required. Ensure patient samples are forwarded to the appropriate department or member of staff. Maintain tidy and welcoming reception and waiting areas. Ensure information leaflets and patient resources are replenished as required. Undertake opening and closing procedures and support the security of the premises. Maintain electronic and manual filing systems. Administrative Duties Work in accordance with practice policies, procedures and protocols. Process repeat prescription requests accurately and efficiently. Respond to patient enquiries received through the practice website. Process incoming electronic correspondence from hospitals and external organisations. Scan and accurately file patient correspondence within electronic records. Complete administrative tasks requested by clinicians and management. Type referral letters and process electronic referrals as required. Contact patients regarding appointments, test results and other healthcare-related matters. Support registration of new patients and updates to patient demographic information. Ensure all correspondence, reports and results are filed within the correct patient record. Patient Care Responsibilities Use care navigation principles to direct patients to the most appropriate service. Provide a sensitive and supportive service in response to patients' needs. Maintain strict patient confidentiality at all times. Additional Responsibilities Support clinicians and the wider practice team as required. Act as a chaperone when necessary and appropriately trained. Ensure clinical and administrative areas remain well stocked and organised. Assist in maintaining a safe, secure and clean working environment. Undertake other reasonable duties as requested by the Practice Manager or clinical team. Confidentiality The post holder will have access to confidential information relating to patients, carers, staff and the business of the practice. All information must be treated as strictly confidential and handled in accordance with practice policies, data protection legislation and professional standards. Safeguarding The post holder will be expected to maintain a good understanding of safeguarding responsibilities, identify concerns and follow appropriate procedures for raising and referring safeguarding issues relating to children and adults. Health and Safety The post holder will contribute to maintaining a safe working environment by complying with practice health and safety procedures, infection prevention and control guidance, and by reporting potential risks and hazards promptly. Equality, Diversity and Inclusion The post holder will support and promote equality, diversity and inclusion, treating patients, carers and colleagues with dignity, respect and fairness at all times. Personal Development The post holder will participate in training and performance reviews, maintain professional knowledge and skills, and contribute to continuous service improvement within the practice. Communication and Team Working The post holder will work collaboratively with colleagues and external agencies, communicate effectively with patients and healthcare professionals, and contribute positively to the performance and development of the practice team.