Customer Resolution Officer (Complaints) - Permanent


Company:	Vacancy Filler
Salary:	Not specified
Hours:	Full-time
Location:	Sevenoaks, TN13 1AX
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	8 Sept 2026

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Summary

Customer Resolution Officer (£37,152 per annum, full time, permanent)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role taking learning from complaints and customer experiences through to service improvement action plans. You'll be part of meaningful change to improve the way we view and act on our customers voices to directly improve customer outcomes. This post will have the opportunity to make a genuine difference to our customers experience.About UsAt West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.BenefitsWe offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.Location DetailsThe role is based at our Sevenoaks office. We offer a flexible approach to hybrid working with full-time employees attending the office two days per week.HoursFull-time, 37 hours, Monday- Thursday 08:45am- 17:15pm and Friday 08:45am- 16:45pm.Application InformationWe will only consider applications submitted with a full CV and completed application form.Advert Closing Date: 5pm on 8 September 2026Interview Date: 29 September 2026 and 1 October 2026

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