Duty Manager - Artrix Theatre
| Company: | ARTRIX THEATRE - BROMSGROVE COMMUNITY ARTS |
|---|---|
| Salary: | £28,000 to £30,000 a year |
| Hours: | Full-time |
| Location: | BROMSGROVE, B60 1GN |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 25 Sept 2026 |
Summary
Artrix Theatre – Duty Manager
Job Specification
Organisation: Bromsgrove Community Arts Venue: Artrix Theatre, Bromsgrove
Job Title: Duty Manager
Hours: 37.5 paid hours per week, plus 2.5 hours of unpaid breaks
Total attendance: 40 hours per week
Reporting to: Chairman / Chief Executive Officer
Salary:£28,000-£30,000 (Subject to experience)
Contract: Permanent
2. Key Responsibilities
Audience & Front-of-House Management
* Take overall responsibility for the management of audiences whilst they are within the venue.
* Ensure audiences are welcomed, supported and managed professionally.
* Oversee front-of-house volunteers and allocate duties appropriately.
* Ensure that front-of-house areas are adequately staffed for performances and events with input with the daytime venue manager and evening venue manager.
* Manage audience entry, seating, latecomers, accessibility requirements, queues and general audience movement.
* Deal professionally with customer enquiries, complaints and difficult situations.
* Ensure that the venue provides a safe, welcoming and inclusive environment for all visitors.
* Monitor the audience throughout performances and events and take appropriate action where necessary.
* Liaise with visiting companies and event organisers regarding audience and front-of-house requirements.
* Complete daily show reports and generate ticket reporting via box office systems.
* Assist Box Office team where necessary.
* Assist Usher teams where necessary.
*
Building & Venue Operations
* Act as the responsible Duty Manager for the venue during allocated shifts.
* Ensure the building is safe, secure and appropriately prepared for public use.
* Carry out appropriate opening and closing procedures.
* Monitor the condition of public areas and report maintenance or operational issues.
* Ensure that venue policies and procedures are followed.
* Liaise with the appropriate member of the Artrix management team regarding significant operational issues.
* Act as a point of contact for staff, volunteers, visiting companies and contractors whilst on duty.
Health & Safety
* Take an active role in maintaining high standards of health and safety throughout the venue.
* Identify and report hazards and take immediate appropriate action where necessary.
* Ensure that public areas remain safe and accessible.
* Ensure that relevant health and safety procedures are followed by staff and volunteers.
* Respond appropriately to accidents, incidents and emergencies.
* Complete or ensure completion of appropriate incident and accident reports.
* Escalate serious or significant incidents to the Chairman / Chief Executive Officer or other appropriate senior person.
* Ensure that venue policies are followed.
Emergency Procedures & Evacuation
The Duty Manager will have a key responsibility for the management of audiences and the public during an emergency.
This will include:
* Taking appropriate control of audience management during an emergency.
* Initiating or assisting with the evacuation of the building where required.
* Ensuring that front-of-house volunteers understand their responsibilities during an evacuation.
* Liaising with emergency services when required.
* Ensuring that appropriate emergency procedures are followed.
* Remaining calm and providing clear instructions to staff, volunteers and members of the public.
* Managing the re-entry of audiences to the building only when it is safe and authorised to do so.
* Reporting and documenting significant emergencies and incidents.
Misc Duties:
Where necessary:
- Assist the box office team with enquiries.
- Assist the bar team with service.
- Assist the ushers with ensuring public spaces are tidy.
- Assist venue management team to ensure private hire rooms are ready for use.
- Assist venue management team with input to shifts and rotas.
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