Service Line Owner – Create


Company:	Department for Transport
Salary:	from £69,501 a year, pro rata
Hours:	Full-time
Location:	Birmingham
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	8 Sept 2026

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Summary

About the role

As a Service Line Owner, you’ll take end-to-end responsibility for a critical portfolio of digital services within the Create Service Line. You'll play a leading role in shaping how digital solutions are designed, delivered and continually improved, ensuring services meet user needs while supporting organisational and policy objectives. As the accountable leader for service performance, quality and outcomes, you'll define the strategic direction for the service line, establish clear success measures and drive continuous improvement.

Key Responsibilities include, but are not limited to:

• Defining success and quality measures for the service, driving continuous improvement towards these measures.

• Informing and influencing stakeholders, getting consensus that enables work to progress.

• Ensuring the delivery of change that realises the outcomes and benefits of your service.

• Ensuring a strategy is in place that delivers the intended vision, outcomes and benefits.

Benefits

Alongside your salary of £69,501, Department for Transport contributes £20,134 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

• Access to the staff discount portal.

• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

• Flexible working options where we encourage a great work-life balance.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.