Inbound Customer Service Advisor
| Company: | NWF Group |
|---|---|
| Salary: | Competitive base |
| Hours: | Full-time |
| Location: | Kenilworth, CV8 1PT |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 1 Oct 2026 |
Summary
Job Advert
NWF Fuels are recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our
Kenilworth office, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of
our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling
queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into
orders.
Why NWF Fuels?
* Monthly Pay: Competitive Base
* Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for
extension/permanent
* Shifts: Monday to Friday
* Holidays: 33 days per year
* Progression Opportunities:Clear progression pathways across the wider group thatoperates2 otherbusiness’
* Training Opportunities:Funded, accredited courses.
* Medicash:Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
* Shopping Discounts:Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
* Travel Savings:Discounts on flights, hotels, and airport parking.
* Entertainment Offers:Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
* Dining and Lifestyle:Access to deals on restaurants, leisure activities, and other lifestyle services.
* Enhanced Policies:Enhanced maternity and paternity leave.
* The Usual:Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling,
legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
* Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve
any issues quickly and to the customers satisfaction
* Supporting the sales team by converting previous quotes to completed orders .
* Dealing with a high volume of customer calls over the peak winter period.
* Recording all data accurately into our systems keeping customer records up todate .
What Will You Bring?
* Previousexperience in a customer focused role - telephone based would beadvantageous
* Friendly,approachableand confident telephone manner
* Confident negotiation skills when working with customers to convert quotes into orders
* Ability to provide unrivalled customer service and work to SLA's
* Strong interpersonal skills with the ability build relationships both with customers and other internal departments
* Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic,
agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot
network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently
standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
Related jobs
ADR Fuel Tanker Driver
Competitive base plus 1.5x hourly rate overtime
NWF Group
Kenilworth
PermanentFull timeParts Advisor - Nantwich - £35,000 + Benefits
£35,000 to £35,000 per year
Agricultural Recruitment Specialists
Nantwich, North West
PermanentFull timeService Technician - Agricultural Machinery
£33,000 to £40,000 per year
Agricultural Recruitment Specialists
Warwickshire, Midlands
PermanentFull time