EO – Operational Service Manager Problem Analyst


Company:	Government Recruitment Service
Salary:	£30,000 to £30,000 a year
Hours:	Full-time
Location:	Nottingham
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	7 Sept 2026

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Summary

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

The Operational Service Management (OSM) team is looking for a Problem Analyst to help support and improve some of the Insolvency Service's key business systems. This is an excellent opportunity for someone with strong customer service, administrative, analytical, or operational experience who is interested in developing a career in digital services and IT support. You will work closely with colleagues, users, and technical specialists to investigate issues, identify trends, manage user access, and help ensure our systems continue to meet business needs. We are looking for people who enjoy problem-solving, have an eye for detail, can communicate clearly with a range of stakeholders, and are keen to learn new systems and technologies. Full training and support will be provided, making this an ideal role for someone with transferable skills who is looking to build experience within a supportive team. The OSM Problem Analyst supports system stability and problem management by conducting first-line analysis, managing user access, triaging incidents, and providing data insights to assist higher-level managers and strategic goals, requiring customer service experience, strong communication, and an aptitude for working with IT software.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

This role sits within the Operational Service Management team, which is responsible for supporting and continuously improving a range of business-critical systems.

As a Problem Analyst, you will help investigate issues affecting users, identify recurring trends, support user access management, and work with colleagues to improve system performance and service delivery. You will play an important role in ensuring users receive a high-quality service while developing your own technical and analytical skills.

Responsibilities

As a Problem Analyst you will:

investigate and triage incidents, gathering information to support timely resolution
identify patterns and trends in service issues and escalate concerns where required
support the administration of user accounts, permissions, and system access
maintain accurate records relating to system access, authorisations, and service activity
produce reports and management information to help identify opportunities for improvement
work with colleagues, service providers, and business users to resolve issues and answer queries
assist with minor system configuration activities under guidance
contribute to service reviews, lessons learned activities, and continuous improvement initiatives
communicate clearly with stakeholders regarding incidents, issues, and service updates
support the wider Operational Service Management team in maintaining reliable and effective digital services.

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