Nuclear Medicine Administrator and Clerical


Company:	NHS Jobs
Salary:	from £25,272 a year
Hours:	Full-time
Location:	Norwich, NR4 7UY
Job type:	Permanent
Posting date:	28 Aug 2026
Closing date:	10 Sept 2026

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Summary

To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments. To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date. To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area. To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area. To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised. To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of staff. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets. To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set. To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day. To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints. To book interpreters for patients as and when required by telephoning Intran, ensuring all relevant information is to hand. To take calls from patients changing/postponing appointments and update all information on Soliton. To prioritise workload on a day to day basis. To train and supervise new and inexperienced members of staff offering guidance and support. Attend and participate in clerical and departmental meetings and mandatory training. Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. Please note that this advertised position, which is part of occupation code 4149 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

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