Administrative assistant


Company:	NHS Jobs
Salary:	from £12.71 an hour
Hours:	Full-time
Location:	Birmingham, B28 8BG
Job type:	Contract
Posting date:	28 Aug 2026
Closing date:	18 Sept 2026

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Summary

Job Summary The post holder will provide effective administrative support within a busy GP practice, ensuring that patient information, correspondence and documentation are processed accurately, efficiently and in line with practice policies and procedures. The role will involve supporting a range of administrative functions across the practice. This may include processing incoming correspondence, coding and filing information onto patient records, handling enquiries, preparing documentation, supporting appointment or referral administration, and assisting other areas of the administration team as required. The successful candidate will be organised, reliable, able to prioritise their workload and comfortable working in a fast-paced environment where accuracy, confidentiality and attention to detail are essential. Key Duties and ResponsibilitiesAdministrative Duties Process incoming mail, correspondence and electronic documents in a timely and accurate manner. File, code and update patient records using the practice clinical system. Ensure patient information is recorded accurately and in line with agreed practice procedures. Support the wider administration team with general administrative tasks as required. Prepare letters, reports and other documentation, including information of a sensitive or confidential nature. Maintain accurate records and ensure paperwork is filed appropriately within patient records. Follow practice policies, procedures and Standard Operating Procedures at all times. Undertake any other reasonable administrative duties in line with the needs of the practice. Communication Communicate effectively with colleagues and external organisations using written, verbal, email and telephone communication. Attend administration team or departmental meetings as required. Contribute positively to team working by sharing information, exchanging views and supporting colleagues. Analytical and Judgemental Skills Use judgement to manage day-to-day tasks within agreed areas of responsibility. Recognise when issues need to be escalated to the Line Manager and take appropriate action. Identify and highlight concerns, errors or delays in a timely manner. Ensure information is understood, processed and coded appropriately into patient records. Problem-solve within their own area of responsibility while seeking support when required. Work independently on routine tasks while receiving appropriate guidance and support from the wider team. Planning and Organisational Skills Organise and prioritise their workload. Complete tasks within agreed timescales. Undertake work that has been prioritised by the Line Manager or senior administrative colleagues. Manage competing demands in a busy practice environment. Plan and organise straightforward administrative tasks effectively. Physical and IT Skills Use a computer and scanner for a significant part of the working day. Use practice IT systems to input, update and retrieve information. Demonstrate accurate keyboard and data entry skills. Maintain accuracy when handling patient information and clinical records. Use email, document management systems and other practice software as required. Confidentiality The post holder will be required to maintain strict confidentiality at all times. They will have access to sensitive patient and practice information and must ensure that all information is handled in accordance with practice policies, data protection legislation and NHS confidentiality requirements. Team Working The post holder will work as part of the wider administration team and will be expected to support colleagues across different areas of administration when required. Flexibility and a positive approach to team working are essential. Employment Details Job Type: Part time, Fixed term contract Location: In person

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