Deputy Director of Operations


Company:	NHS Jobs
Salary:	£75,000 to £85,000 a year
Hours:	Full-time
Location:	Nottingham, NG2 3AJ
Job type:	Permanent
Posting date:	28 Aug 2026
Closing date:	13 Sept 2026

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Summary

Operational Management Line management of Service Manager team. Reporting to the Director of Operations, you will be a key and integral member of the senior management team. Deputise for Director of Operations at both internal and external meetings as required Responsible for the day-to-day operational delivery of services across NEMS, responsible for ensuring where performance standards are off track that the drivers are understood and improvement plans are developed, implemented and evaluated to meet service expectations. Provide a professional, senior management contribution across NEMS, working in partnership with Clinical teams and others to deliver cost efficient, high quality and responsive services. Play a key role in the Senior leadership team meeting. Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities Drive service improvement opportunities monitoring impact against key performance information. You will have the autonomy to generate ideas in improving all services Where required attend contract meetings with commissioners Review operational performance in conjunction with contractual obligations Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding. Actively engage in partnership collaborations Support Head of Digital to exploit the NEMS data operations capability Contribute to the development of strategic direction and organisational development Support the Directors in establishing policies, aims and objectives. Business Transformation Responsibilities Develop and implement comprehensive business transformation plans and strategies to align with organisational goals. Working with our Business Improvement team, provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed. Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities. Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes. Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence. Contribute to shaping the strategic direction and fostering organisational development through innovative approaches. Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.

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