Technical Services Engineer
| Company: | NHS Jobs |
|---|---|
| Salary: | £32,073 to £39,043 a year |
| Hours: | Full-time |
| Location: | Cosham, PO6 3LY |
| Job type: | Contract |
| Posting date: | 28 Aug 2026 |
| Closing date: | 23 Sept 2026 |
Summary
Conduct collection Daily Task checks and log calls and escalate findings as necessary within IT Technical Services Team Triage Unassigned escalated calls to IT Technical Services team, check they contain necessary detail and information to be progressed. Assign calls to IT Technical Services team members with guidelines provided Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition into both the Operational Service and Centre. Executes test plans, to verify correct operation of completed system implementations. Enables the software builds ready for loading onto the target hardware. Held within a standard configuration arrangement, conducts a series of tests and records the details of any failures. Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner. Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience. Assist support major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem. Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience. Assist support major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem. Following agreed procedures, provide advice on systems, and IT services as part of the incident resolution. Provide an effective interface between IT Users and service providers, including external commercial suppliers where applicable. For full job details and person specification, please refer tothe Job Description.