Family Support Worker and Resettlement Officer
| Company: | MK ACT |
|---|---|
| Salary: | £23,447 to £23,447 a year |
| Hours: | Part-time |
| Location: | Milton Keynes |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 7 Sept 2026 |
| Closing date: | 11 Sept 2026 |
Summary
MK Act is seeking a compassionate candidate to join our refuge team doing dual roles. You will support residents day-to-day, complete assessments, deliver support plans and contribute to a safe, recovery-focused environment. You will also support survivors moving on from refuge into safe, independent housing. The role ensures continuity of care following crisis support, enabling survivors and their children to establish stable homes, access essential services, and maintain long-term safety and wellbeing.
The post holder will work in a trauma informed, person centred way, offering practical, emotional and advocacy support throughout the resettlement process.
Key responsibilities:
1. Client Support & Case Management
Provide tailored one‑to‑one support to survivors preparing to move into new accommodation.
2. Practical Resettlement Support
Liaise with housing providers, local authorities, and landlords to coordinate move‑on arrangements.
Support survivors with practical tasks such as setting up utilities, furnishing accommodation, and accessing grants where eligible.
Work with clients to build routines and structures that promote long-term stability and household management.
3. Multi‑Agency Partnership Working
Work collaboratively with external partners including Milton Keynes City Council Housing Solutions, social care, health services, schools, and specialist domestic abuse services.
Represent MK‑ACT in multi‑agency meetings where required
Advocate for service users to ensure their safety, needs and voices are prioritised within multi‑agency plans.
4. Safeguarding
Identify and act on safeguarding concerns for adults and children, in line with MK‑ACT policies and statutory guidance.
Escalate concerns promptly to appropriate safeguarding leads and agencies.
5. Monitoring, Recording & Reporting
Maintain accurate case notes, risk assessments, support plans, and relevant documentation for monitoring and compliance.
Contribute to internal reporting requirements and service performance data.
Ensure confidentiality and data protection compliance in all record‑keeping.
Complete risk assessments and support plans, ensuring safety planning remains central to all interventions.
Assist survivors in understanding tenancy rights, responsibilities, and navigating housing-related issues.
Support clients to access essential services including GP registration, schooling, benefits, employment, education, and community resources.
Provide emotional support and wellbeing-focused interventions to promote recovery, resilience, and independence.
General responsibilities:
To carry out any administrative tasks necessary to comply with the job description.
Participate in the 24-hour on call service
Report repairs and maintenance to BPHA and monitor progress
Liaise with contractors
Ensure flat voids are reported and completed within the permitted time frame
Support volunteers working within the refuge
Participate in bimonthly case management
Attend all meetings and training as requested by the Senior FSW / Refuge Manager
Attend regular S+S sessions
Ensure that security of information is maintained and complies with the requirements of the Data protection Act
MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.
As part of our commitment to fair and consistent recruitment, we do not accept CVs.
Please complete the application form using the link below. Please note that any applications submitted without the form will not be considered.
https://form.jotform.com/253233664598063
Closing date for applications is Friday 11 September 2026 at 12pm
Interviews held in person or online
If you have any questions or would like to find out more, please reach out to us at hr@mk-act.org
Taking the next step in your application...
MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.
As part of our commitment to fair and consistent recruitment, we do not accept CVs.
Please complete the application form using the link below. Please note that any applications submitted without the form will not be considered.
https://form.jotform.com/253233664598063
Closing date for applications is Friday 11 September 2026 at 12pm
Interviews held in person or online
If you have any questions or would like to find out more, please reach out to us at hr@mk-act.org
Related jobs
Social Care Personal Assistant (for hours please check working pattern and days) Job Ref. 728
from £13.50 per hour
Swansea City Council
RemotePermanentPart time