Family Support Worker (Refuge)


Company:	MK ACT
Salary:	£19,247.80 to £19,247.80 a year
Hours:	Part-time
Location:	Milton Keynes
Working pattern:	On-site
Job type:	Permanent
Posting date:	7 Sept 2026
Closing date:	11 Sept 2026

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Summary

The FSW plays a crucial role in ensuring the safety, well-being, and freedom of survivors of domestic abuse living in the refuge. The primary focus of any FSW must focus on the safety of adult and child survivors.

This role requires a proactive, survivor-centred approach, ensuring that integrated working between FSW’s and C+YP’s client safety and empowerment

KEY RESPONSIBILITIES:

Work with the Senior Family Support Worker, colleagues and volunteers to provide a support service and ensure that:

• An initial assessment of individual’s needs and risk levels is completed and reviewed

• Key working, risk assessment, safety planning and advice is provided a support plan is agreed and reviewed with service Users with identified outcomes using the Empowerment Star

• License agreements are issued and adhered to

• Liaison with MKCC regarding move on of service users is managed appropriately

• Accurate records and data are completed for clients

• Housing Benefit documents are completed and submitted

• Safeguarding concerns are identified, recorded on the SG log and escalated to the SG Lead

• Accurate records and case notes are updated for each survivor

• A programme of activities is provided for service users

• Clients have access to DA Intervention Programmes

• Client’s views are received via House meetings, Feedback Forms and Service User Meetings

• Referrals needing refuge space are contacted in a timely manner

Multi-Agency Coordination

• Work in partnership and actively network with local statutory and voluntary services to promote safety and welfare of survivors. This includes frontline professionals with Adult Social care, Children’s Services or health services.

• Participate in multi-agency processes, advocating for survivors within relevant professional forums.

• Engage in institutional advocacy, ensuring survivors' needs and rights are recognised within systemic responses.

GENERAL RESPONSIBILITIES:

• Contributing to monitoring and evaluation processes and completing timely and accurate reports. This includes collecting feedback from survivors on their experiences of the service.

• To carry out any administrative tasks necessary to comply with the job description.

• Participate in the 24-hour on call service

• Report repairs and maintenance to BPHA and monitor progress

• Liaise with contractors

• Ensure flat voids are reported and completed within the permitted time frame

• Support volunteers working within the refuge

• Participate in bimonthly case management

• Attend all meetings and training as requested by the Senior FSW / Refuge Manager

• Attend regular S+S sessions

• Ensure that security of information is maintained and complies with the requirements of the Data protection Act

MK Act is an equal opportunities employer committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is subject to safer recruitment procedures and regulations and an enhanced DBS check and is open to female applicants only under Schedule 9 (Part 1) of the Equality act 2010.

As part of our commitment to fair and consistent recruitment, we do not accept CVs.

Please complete the application form using the link below. Please note that any applications submitted without the form will not be considered.

https://form.jotform.com/253233664598063

Closing date for applications is Friday 11 September 2026 at 12pm

Interviews held in person or online

If you have any questions or would like to find out more, please reach out to us at hr@mk-act.org

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